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HUM Processes Down

Farrukh Haroon
VIP Alumni
VIP Alumni

Dear All

Our HUM application ahs crashed by itself, the following two processes are down and I try to restart them manually they don't come back up:

ProcessName ProcessState ProcessId ProcessRC ProcessSigNo ProcessStartTime ProcessStopTime

3. UPMDbMonitor Administrator has shut down this server 0 15 0 8/31/2008 11:53:24 AM 8/31/2008 11:56:39 AM

4. UPMProcess Administrator has shut down this server 0 15 0 8/31/2008 11:53:24 AM 8/31/2008 11:56:24 AM

All the HUM portlets read:

"Unable to get Database Connection. Either UPMDbEngine process is down or Connection Pool is exhausted."

How to proceed with this issue?

CiscoWorks Common Services 3.1.1

Health and Utilization Monitor 1.0.0

Regards

Farrukh

16 Replies 16

Dear Clark

Thank you for all your help. We were able to restore HUM to a fresh DB. Is there anyway to restore HUM (and not the whole CiscoWorks) to a last working bakcup of UPM DB instead of a fresh DB?

Regards

Farrukh

No, an LMS restore is all or nothing.

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