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HUM UPMDb won't start

Since we ran out of disk space HUM isn't working.

Disk was freed, but things wren't running right so did a net stop crmdmgtd which never completed.

In the end had to do a reboot. Have tried stop/start crmdmgtd but the UPM processes won't start.

Can't seem to find a log that gives any clues. pdshow attached

Is there a lock somewhere that needs to be cleaned?

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: HUM UPMDb won't start

The best you can hope for is that the database transaction log has become corrupt. To check this, shutdown dmgtd, then look at NMSROOT\databases\upm. If you see a upm.log in there, delete it (del /f/q upm.log). Then, run:

NMSROOT\objects\db\win32\dbsrv9 -f NMSROOT\databases\upm\upm.db

Then restart dmgtd, and the UPM database engine and monitor should start. If not, then the upm database is most likely corrupt, and will have to be restored from a known good backup, or reinitialized. To reinit, run:

NMSROOT\bin\perl NMSROOT\bin\dbRestoreOrig.pl dsn=upm dmprefix=UPM

3 REPLIES
Cisco Employee

Re: HUM UPMDb won't start

The best you can hope for is that the database transaction log has become corrupt. To check this, shutdown dmgtd, then look at NMSROOT\databases\upm. If you see a upm.log in there, delete it (del /f/q upm.log). Then, run:

NMSROOT\objects\db\win32\dbsrv9 -f NMSROOT\databases\upm\upm.db

Then restart dmgtd, and the UPM database engine and monitor should start. If not, then the upm database is most likely corrupt, and will have to be restored from a known good backup, or reinitialized. To reinit, run:

NMSROOT\bin\perl NMSROOT\bin\dbRestoreOrig.pl dsn=upm dmprefix=UPM

New Member

Re: HUM UPMDb won't start

thanks, I'll give it a try. We're running in eval so data loss not too much of a problem

New Member

Re: HUM UPMDb won't start

Success. After shutting down, removing upm.log then running dbsrv9 -f as suggested, all seems good again. Thanks

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