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Community Member

Inventory Collection - EOL Report - Unable to get data from Cisco.com

Im get

ting this failure message when i run the end of life report on RME.

Report Name :EoS/EoL Hardware Report
Created at :Jan 05 2010 10:37:30 WST
Reason for Failure :Unable to get data from Cisco.com. Check Cisco.com connectivity. Try again later


There was a discussion in Dec 2009 and the feedback from Cisco was the components are being serviced.

https://supportforums.cisco.com/message/1325154;jsessionid=07A54970D877C4A7F9F53148753FB620.node0

How to resolve this problem?

7 REPLIES
Cisco Employee

Re: Inventory Collection - EOL Report - Unable to get data from

The PSIRT and EOX reports are still broken when run in Cisco.com mode.  You can instead use offline mode, and download the data files from the following URLs:

http://ftp-sj.cisco.com/cisco/cw2000/patches/rme/PSIRT_EOX_OFFLINE.zip (PSIRT/EOX hardware)

http://ftp-sj.cisco.com/cisco/cw2000/patches/rme/EOX_SOFTWARE.zip (EOX software)

Community Member

Re: Inventory Collection - EOL Report - Unable to get data from

How do I run it offline?

Cisco Employee

Re: Inventory Collection - EOL Report - Unable to get data from

Consult the context-sensitive online help in RME:

http://SERVER/help/rme/fundamentals/psirt_Data_Source.html
Community Member

Re: Inventory Collection - EOL Report - Unable to get data from

Is there any update as to when this functionality will be available? Today is March 22nd. In the earlier stream it was indicated that the issue would be fixed in January 2010. I am sure I am not the only other person who would like to see this function work correctly, especially as it helps us sell Cisco kit when installed devices  reach end of sales and then end of software support.

Community Member

Re: Inventory Collection - EOL Report - Unable to get data from

Is this still a known issue I just loaded a new server and have all the patches and I am getting the same error.  Local works but who wants to get this file all the time.

Cisco Employee

Re: Inventory Collection - EOL Report - Unable to get data from

The problem described in this thread is known to be resolved with the patches.  Start a new thread for your issue.

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