Inventory Collection through CiscoWorks: Device sensed, but collection failed

[hxmengmetro]

Hi all,

When I do the inventory update for all the devices, I always have 3 switches which can't be updated for inventory. The inventory collection for them always say "Device sensed, but collection failed "

I got IC_server.log for that switch:

[ Mon Apr 05  13:31:15 CDT 2010 ],INFO ,[Thread-20],com.cisco.nm.rmeng.inventory.ics.core.CollectionController,549,DP time is 0 seconds for 10.6.2.245
[ Mon Apr 05  13:31:15 CDT 2010 ],ERROR,[Thread-20],com.cisco.nm.rmeng.inventory.ics.core.CollectionController,729,Exception for device 10.6.2.245 is
java.lang.reflect.InvocationTargetException
    at sun.reflect.GeneratedMethodAccessor29.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:585)
    at com.cisco.nm.rmeng.inventory.ics.core.CollectionController.run(CollectionController.java:719)
    at java.lang.Thread.run(Thread.java:595)
Caused by: com.cisco.nm.xms.xdi.ags.system.CollectionFailedDeviceSensed: java.lang.NullPointerException
    at com.cisco.nm.xms.xdi.pkgs.SharedInventoryCatIOS.ContainmentAGI_ENTITY_Mib_Non_Modular.populatingTheChassis(ContainmentAGI_ENTITY_Mib_Non_Modular.java:258)
    at com.cisco.nm.xms.xdi.pkgs.SharedInventoryCatIOS.ContainmentAGI_ENTITY_Mib_Non_Modular.g$eval(ContainmentAGI_ENTITY_Mib_Non_Modular.java:112)
    at com.cisco.nm.xms.xdi.ags.ContainmentAGI.g$eval(ContainmentAGI.java:21)
    at com.cisco.nm.xms.xdi.SdiEngine.initAndEvalAGIs(SdiEngine.java:383)
    at com.cisco.nm.xms.xdi.SdiEngine.request(SdiEngine.java:309)
    at com.cisco.nm.xms.xdi.SdiEngine.getDevRepr(SdiEngine.java:302)
    at com.cisco.nm.rmeng.inventory.ics.core.CollectionController.run(CollectionController.java:539)
    ... 1 more
[ Mon Apr 05  13:31:15 CDT 2010 ],ERROR,[Thread-20],com.cisco.nm.rmeng.inventory.ics.core.CollectionController,743, Collection failed but sensed the device : 63
com.cisco.nm.xms.xdi.ags.system.CollectionFailedDeviceSensed: java.lang.NullPointerException
    at com.cisco.nm.xms.xdi.pkgs.SharedInventoryCatIOS.ContainmentAGI_ENTITY_Mib_Non_Modular.populatingTheChassis(ContainmentAGI_ENTITY_Mib_Non_Modular.java:258)
    at com.cisco.nm.xms.xdi.pkgs.SharedInventoryCatIOS.ContainmentAGI_ENTITY_Mib_Non_Modular.g$eval(ContainmentAGI_ENTITY_Mib_Non_Modular.java:112)
    at com.cisco.nm.xms.xdi.ags.ContainmentAGI.g$eval(ContainmentAGI.java:21)
    at com.cisco.nm.xms.xdi.SdiEngine.initAndEvalAGIs(SdiEngine.java:383)
    at com.cisco.nm.xms.xdi.SdiEngine.request(SdiEngine.java:309)
    at com.cisco.nm.xms.xdi.SdiEngine.getDevRepr(SdiEngine.java:302)
    at com.cisco.nm.rmeng.inventory.ics.core.CollectionController.run(CollectionController.java:539)
    at java.lang.Thread.run(Thread.java:595)
[ Mon Apr 05  13:31:15 CDT 2010 ],INFO ,[Thread-20],com.cisco.nm.rmeng.inventory.ics.core.CollectionController,1191,No Trap
[ Mon Apr 05  13:31:15 CDT 2010 ],INFO ,[Thread-20],com.cisco.nm.rmeng.inventory.ics.core.CollectionController,1203,CALLING SELF TEST
[ Mon Apr 05  13:31:15 CDT 2010 ],INFO ,[Thread-20],com.cisco.nm.rmeng.inventory.ics.core.CollectionController,1207,DONE WITH SELF TEST
[ Mon Apr 05  13:31:15 CDT 2010 ],INFO ,[Thread-20],com.cisco.nm.rmeng.inventory.ics.core.CollectionController,823,Device sensed but collection failed for 10.6.2.245

Is this a bug or something? My RME is 4.3.0. Thanks for your help!

Lou

[Joel Monge]

What IOS version are these devices running?

[hxmengmetro]

They are all (C3550-I9Q3L2-M), Version 12.1(12c)EA1.

[Joel Monge · Accepted solution]

You need to move to 12.1(19)EA1 or later and this problem will be resolved. This is a problem in the IOS not supporting the ENTITY-MIB.

[hxmengmetro]

Thank you very much! I will upgrade them then.