Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Inventory Failed for select devices: RICS0001 Internal Error

LMS: 2.6

CMS 3.0.6

DFM 2.0.12

RME 4.0.6

CV 6.1.5

5 - 3550 with IOS 12.2(25)SEE2 or newer

1 - stack WS-C3750G-12S 12.2(25)SEE2

1 - stack WS-C3750G-48TS 12.2(40)SE

Attached is ic_server.log

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Inventory Failed for select devices: RICS0001 Internal Error

You will have to talk to entitlement about that. If your Service Request makes it to a TAC engineer, you should be able to get the patch.

3 REPLIES
Cisco Employee

Re: Inventory Failed for select devices: RICS0001 Internal Error

You need to increase the SNMP timeout for 10.49.1.62, 10.49.1.66, and 10.51.17.254 under RME > Devices > Device Management > RME Devices > Edit Device Attributes. Start with 10 seconds, and go up if needed.

It looks like 10.49.1.95, 10.49.1.103, 10.49.1.84, 10.49.1.200, 10.49.1.60, 10.49.1.111, and 10.49.1.60 are affected by my bug CSCsm97530. A patch is available by contacting the TAC.

It looks like 10.49.1.102 and 10.49.1.120 are unreachable via SNMP from the RME server.

It looks like 10.51.14.246 might be a 2950 or 3550 running less than 12.1(19)EA1 code. This switch will need to be upgraded before inventory collection will work.

New Member

Re: Inventory Failed for select devices: RICS0001 Internal Error

Thanks

Can I get the patch even if I don't have the product under contract?

The original contract ran out in 08 and we did not renew.

Cisco Employee

Re: Inventory Failed for select devices: RICS0001 Internal Error

You will have to talk to entitlement about that. If your Service Request makes it to a TAC engineer, you should be able to get the patch.

148
Views
0
Helpful
3
Replies