Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

IOS JOB PROBLEM

Hi,

I'm using CiscoWorks 2.5 with Sp4 to upgrade I.O.S, the image size is about 48mb.

I have tried to copy the Image in both, bootflash: and sup-bootflash.

The image is copying successfully, on reload the I.O.S is booting with new Image, but the problem is

I'm not getting the job successfully completed, and I'm getting the following logs

Status of Job - FAILED

-----------------------------------------------------------------------------------------------

Starting Job: ID - 1031

Job Started At : Mon Jul 03 13:04:06 GMT+03:00 2006

Job running on : ecclab01

Upgrade Mode : Sequential

Reboot Mode : Parallel

Protocol Order for Image Transfer : RCP,TFTP,SCP,HTTP

Protocol Order for Config-operations : TELNET,TFTP,SSH,RCP,HTTPS

Total number of device(s) to be processed : 1

--------------------------------------------------------------------------------

Processing Device : ECC-LAB-SWITHCH

Start Time : Mon Jul 03 13:05:11 GMT+03:00 2006

Device is locked for exclusive access.

The supported protocols for image transfer are: RCP,TFTP,SCP

Sufficient free space is available on sup-bootflash for the new image.

Copying s72033-jk9sv-mz.122-18.SXD7.bin from Software Repository to rcp-specific directory.

Failed to copy.

Cause: java.io.IOException: CreateProcess: cmd /c C:/PROGRA~1/CSCOpx/bin/crmrsh.exe addrhost 10.4.230.10 cwuser error=5

Copying s72033-jk9sv-mz.122-18.SXD7.bin from Software Repository to tftp-specific directory.

Copied successfully to C:/PROGRA~1/CSCOpx/tftpboot/rep_sw_721955720112195277

Loading image file to flash device : rep_sw_721955720112195277 --> sup-bootflash:s72033-jk9sv-mz.122-18.SXD7.bin using TFTP

Completed loading image file to Flash device.

Total time to copy the image - 5 Minutes 10 Seconds

Retrieving configuration file from the device...

Current device configuration is copied to C:\PROGRA~1\CSCOpx\files\rme\jobs\swim\1031\ECC-LAB-SWITHCH_Config

Updating configuration file during software upgrade process...

Updating configuration file for Software upgrade failed.

Cause: TFTP: Failed on the device. Failed to detect SSH version running on the device.

Couldnot copy file contents from server to device. RCP failed. Verify RCP is enabled or not.

Device is unlocked.

Device Upgrade Result : Failed

End Time:Mon Jul 03 13:11:01 GMT+03:00 2006

--------------------------------------------------------------------------------

Image Upgrade Operation Complete

Job Ended At : Mon Jul 03 13:11:21 GMT+03:00 2006

Thanks.

2 REPLIES
Cisco Employee

Re: IOS JOB PROBLEM

Can you enable SWIM debugs to see what else may be happening as well as collecting a packet capture while the job is running?

Are there any problems contacting this device manually via tftp, telnet, rcp?

New Member

Re: IOS JOB PROBLEM

I had the same problem. To fix the fault I corrected the protocol's used for the upgrade. In my case removed the un-neccesary protocols and left: TFTP & SSH. Your setup is listed here:

Protocol Order for Image Transfer : RCP,TFTP,SCP,HTTP

Protocol Order for Config-operations : TELNET,TFTP,SSH,RCP,HTTPS

(in my case they are now)

Protocol Order for Image Transfer : TFTP

Protocol Order for Config-operations : SSH,TFTP

The settings can be found in RME, software management

HTH

189
Views
0
Helpful
2
Replies