07-03-2006 02:35 AM
Hi,
I'm using CiscoWorks 2.5 with Sp4 to upgrade I.O.S, the image size is about 48mb.
I have tried to copy the Image in both, bootflash: and sup-bootflash.
The image is copying successfully, on reload the I.O.S is booting with new Image, but the problem is
I'm not getting the job successfully completed, and I'm getting the following logs
Status of Job - FAILED
-----------------------------------------------------------------------------------------------
Starting Job: ID - 1031
Job Started At : Mon Jul 03 13:04:06 GMT+03:00 2006
Job running on : ecclab01
Upgrade Mode : Sequential
Reboot Mode : Parallel
Protocol Order for Image Transfer : RCP,TFTP,SCP,HTTP
Protocol Order for Config-operations : TELNET,TFTP,SSH,RCP,HTTPS
Total number of device(s) to be processed : 1
--------------------------------------------------------------------------------
Processing Device : ECC-LAB-SWITHCH
Start Time : Mon Jul 03 13:05:11 GMT+03:00 2006
Device is locked for exclusive access.
The supported protocols for image transfer are: RCP,TFTP,SCP
Sufficient free space is available on sup-bootflash for the new image.
Copying s72033-jk9sv-mz.122-18.SXD7.bin from Software Repository to rcp-specific directory.
Failed to copy.
Cause: java.io.IOException: CreateProcess: cmd /c C:/PROGRA~1/CSCOpx/bin/crmrsh.exe addrhost 10.4.230.10 cwuser error=5
Copying s72033-jk9sv-mz.122-18.SXD7.bin from Software Repository to tftp-specific directory.
Copied successfully to C:/PROGRA~1/CSCOpx/tftpboot/rep_sw_721955720112195277
Loading image file to flash device : rep_sw_721955720112195277 --> sup-bootflash:s72033-jk9sv-mz.122-18.SXD7.bin using TFTP
Completed loading image file to Flash device.
Total time to copy the image - 5 Minutes 10 Seconds
Retrieving configuration file from the device...
Current device configuration is copied to C:\PROGRA~1\CSCOpx\files\rme\jobs\swim\1031\ECC-LAB-SWITHCH_Config
Updating configuration file during software upgrade process...
Updating configuration file for Software upgrade failed.
Cause: TFTP: Failed on the device. Failed to detect SSH version running on the device.
Couldnot copy file contents from server to device. RCP failed. Verify RCP is enabled or not.
Device is unlocked.
Device Upgrade Result : Failed
End Time:Mon Jul 03 13:11:01 GMT+03:00 2006
--------------------------------------------------------------------------------
Image Upgrade Operation Complete
Job Ended At : Mon Jul 03 13:11:21 GMT+03:00 2006
Thanks.
07-03-2006 04:01 AM
Can you enable SWIM debugs to see what else may be happening as well as collecting a packet capture while the job is running?
Are there any problems contacting this device manually via tftp, telnet, rcp?
07-04-2006 06:35 AM
I had the same problem. To fix the fault I corrected the protocol's used for the upgrade. In my case removed the un-neccesary protocols and left: TFTP & SSH. Your setup is listed here:
Protocol Order for Image Transfer : RCP,TFTP,SCP,HTTP
Protocol Order for Config-operations : TELNET,TFTP,SSH,RCP,HTTPS
(in my case they are now)
Protocol Order for Image Transfer : TFTP
Protocol Order for Config-operations : SSH,TFTP
The settings can be found in RME, software management
HTH
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