hello, running IPM 188.8.131.52 Everything looks good except the Reports. On all report types no available reports show. The window is blank for all report types
In the Process Status seems OK, all states show ready and/or running
How do I troubleshoot this? Is there a relevant section in the "Troubleshooting Info"? thanks
Solved! Go to Solution.
Pick one of your Collectors, and check to make sure it is still running, and running successfully. This may mean going to the source device, and running "show rtr collection-sta", "show rtr config", "show rtr oper" (note: depending on the server of IOS, this may be "show ip sla" or "show ip sla monitor").
Assuming the collectors are still running successfully, check to make sure IPM can communicate with them. Use the CiscoWorks Device Center to SNMP walk the devices starting at .184.108.40.206.220.127.116.11.42.
Finally, the ipmLogger.log.X may have some relevant errors as to why report data cannot be collected or displayed.
With regard to the collectors themselves everything looks good.
rtr/ip sla on the devices is working stats updating and traps being sent.
Also within the IPM client everything looks healthy - config stats history etc. Just the Reports that are empty
To me it looks like data is being collected just that there are no reports in the pane to select and action - the pane is completely blank.
Will check ipmLogger.log.X for anything obvious. thanks
We maybe talking about two separate things. Please post a screenshot illustrating your problem. Also, on what platform are you running IPM?
Please post the NMSROOT\MDC\tomcat\logs\stdout.log as well as the output of "ipm export -c" run from within the IPM DOS command prompt.
I kinda suspected the web app area but didn't know where to look; now I know, thanks!
See attached for tomcat stdout and ipm export -c
To my untrained eye these lines look interesting in the Tomcat stdout
action: Looking for Action instance for class com.cisco.nm.uii.forwardToScreenID
action: UIIController processActionForward does not have a screenID so no authorization was done for /WEB-INF/screens/ipm/ipmCgiOutput.jsp.
Nothing wrong here, either. Try running this command from the IPM DOS prompt:
perl C:\PROGRA~1\INTERN~2\Server\bin\nph-ipmReports.pl collector
What output do you get?
I thought we were onto something before with the Tomcat msesages about no authorization for UIIController against ipmCgiOutput.jsp ?
Those messages are normal, and do not indicate an error. It sounds like everything should be working. The last bit of server-sided debugging that can be done is to run "ipm debug" from the IPM DOS shell, enable IPMProcessManager debug and trace, then reproduce the problem. Then post the ipmLogger.log files.
Problem is reproduceable across many different clients/browsers/java so leads me to think it's not client side?
IPMProcessManager and ipmLogger.log debug output attached. At the 17:46:19 timestamp I clicked on "Configuration Reports > Collectors"
While attempting to exec nph-ipmReports.pl is it throwing an exception for CreateProcess ?
Success! It wasn't a dir but an empty file named "perl". Renamed it and all OK. Bit of a mystery, timestamp from months ago. Will delete it.
Thanks so much for your patient assistance. I've learned a lot about troubleshooting IPM at least.