IPM issue

[sameoj1881]

I try creating a collector under the IPM and I get this error message attached.

Can someone please tell me where I need to check to correct this error.

[sameoj1881]

I don`t understand what you meant by feature set, please explain in details, thanks.

[Joe Clarke]

Please post the show ver.

[sameoj1881]

For my device(S)?

Sorry I can`t due to security policy of my coy,what exactly do you want to see as a feature?

[Joe Clarke]

Then please open a TAC service request. Without seeing more information, I cannot help you here.

[sameoj1881]

Here is the sh ver output from 2 of my devices attached.Please kindly let me know what next to do. Thanks.

[Joe Clarke]

The feature sets are fine for IP SLA support. At this point, I would need to see the running configuration from these devices, and I would need to see a screenshot of how they show up in IPM.

[sameoj1881]

Here is the running config as requested by you.

Please kindly let me know what next to do,thanks.

[Joe Clarke]

This is most likely your problem:

snmp-server view Subview system excluded

snmp-server view Subview cisco excluded

snmp-server view Subview system.1 included

snmp-server view Subview system.2 included

snmp-server view Subview system.4 included

snmp-server view Subview system.5 included

snmp-server view Subview system.6 included

snmp-server view Subview system.7 included

snmp-server view Subview sysUpTime.0 included

snmp-server view Subview ifEntry excluded

snmp-server view Subview ipAddrEntry excluded

snmp-server community uba123sub*)(/ view Subview RO

You have excluded the cisco branch. That branch must be included if you want to manage Cisco devices in LMS. Without it, just about every application will fail in some way. This assumes, of course, you're using this community string in DCR.

[sameoj1881]

If I get you right, you`re saying the those commands that I used exclude should be include instead of that word exclude, that will solve the problem right?

Please reply,thanks.

[sameoj1881]

On a second thought, where do I get to configure this?

Please reply,thanks.

[Joe Clarke]

You will need to include the cisco branch:

snmp-server view Subview cisco included

You will also need to include the ifEntry and ipAddrEntry. It might be better to simply create a new community string for LMS that is less restrictive.

[sameoj1881]

Thanks for your reply.

Where do I need to include this?

Add it to the configs on my devices that I want LMS IPM to manage or where?

Please reply, thanks alot.

[Joe Clarke]

Yes, you add it to the config on the devices. If you create a new community string, you will need to update DCR as well.

[sameoj1881]

How do I update the DCR?

Attached is a screen shot of the IPM.

Under devices collector source, the IPM caanot see the devices.

How can I RESOLVE THIS. Please help.

Thanks alot.

[Joe Clarke]

Go to Common Services > Device and Credentials > Device Management, and edit the credentials for the devices in question. Update the read-only and read-write community string fields with the correct values that are configured on the devices.