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New Member

IPM issue

I try creating a collector under the IPM and I get this error message attached.

Can someone please tell me where I need to check to correct this error.

29 REPLIES
Cisco Employee

Re: IPM issue

This looks like CSCsl37260. This bug indicates you did not configure your collector properly. Exactly what did you do to arrive at this error?

New Member

Re: IPM issue

I want to configure the collector. IPM>COLLECTOR MGMT>COOLECTOR>CREATE>SOURCE DEVICES,TARGET DEVICES,OPERATION>NEXT, Then I GOT THAT ERROR.

How can I configure the collector in the right way.

Cisco Employee

Re: IPM issue

You need to select a source router, target device, and operation from each of the three panes before clicking next. The fix for this bug simply pops up a dialog saying you missed some steps.

New Member

Re: IPM issue

The same error keeps popping up. How do I resolve this bug?

Cisco Employee

Re: IPM issue

I'd say open a TAC service request, and get on a WebEx or Meeting Place session, and have them watch what you're doing to see if anything is missing. I have tried IPM 4.0.1 here, and it works if I select everything correctly. I select a source router, then select a device from my target list. Finally, I select an IP SLA operation. For my tests, I select DefaultIpEcho.

New Member

Re: IPM issue

Thanks for your reply. Can you please guide me through and let me see where I went wrong. Under source devices, I have options like all devices,device type groups,user defined groups,etc, which should I check? Under target devices, I have options like all devices,device type groups,user defined groups,etc, which option should I check? For the operation you already told me which one I can choose.

Cisco Employee

Re: IPM issue

You can choose any device from the All Devices list. You can choose any device under the Target > All Devices or Adhoc Devices lists. The devices you choose should represent the start and end points for the collector you're trying to create. That is, you want to monitor the latency between those two points in the network.

New Member

Re: IPM issue

Thanks for your reply.

How do I MANUALLY ADD DEVICES to the IPM APPLICATION?

Cisco Employee

Re: IPM issue

Source devices must be Cisco IOS devices that are present in DCR. They cannot be manually added to IPM. You can, however, manually add target devices (adhoc targets) under IPM > Collector Management > Devices > Add Adhoc Target. A target can be any IP node in the network.

New Member

Re: IPM issue

I have devices on the DCR 266 devices but it`s not seeing it,it sees it as IPSLA not enable under IPM device categorization.

What should I do to ensure that all the devices appear as IPSLA enable?

Thanks.

Cisco Employee

Re: IPM issue

The device needs to have SNMP properly configured, and needs to be running a feature set capable of IP SLA. What version of IOS is this device running?

New Member

Re: IPM issue

IOS 12.1,12.3 and 12.4 running on all devices

Are these IOS IP SLA capable?

New Member

Re: IPM issue

I have IP SLA MONITOR RESPONDER command configured on each device as well. Yet the IPM still sees it as IPSLA not enable.

What could be wrong.

Cisco Employee

Re: IPM issue

What feature set are these devices running?

New Member

Re: IPM issue

I don`t understand what you meant by feature set, please explain in details, thanks.

Cisco Employee

Re: IPM issue

Please post the show ver.

New Member

Re: IPM issue

For my device(S)?

Sorry I can`t due to security policy of my coy,what exactly do you want to see as a feature?

Cisco Employee

Re: IPM issue

Then please open a TAC service request. Without seeing more information, I cannot help you here.

New Member

Re: IPM issue

Here is the sh ver output from 2 of my devices attached.Please kindly let me know what next to do. Thanks.

Cisco Employee

Re: IPM issue

The feature sets are fine for IP SLA support. At this point, I would need to see the running configuration from these devices, and I would need to see a screenshot of how they show up in IPM.

New Member

Re: IPM issue

Here is the running config as requested by you.

Please kindly let me know what next to do,thanks.

Cisco Employee

Re: IPM issue

This is most likely your problem:

snmp-server view Subview system excluded

snmp-server view Subview cisco excluded

snmp-server view Subview system.1 included

snmp-server view Subview system.2 included

snmp-server view Subview system.4 included

snmp-server view Subview system.5 included

snmp-server view Subview system.6 included

snmp-server view Subview system.7 included

snmp-server view Subview sysUpTime.0 included

snmp-server view Subview ifEntry excluded

snmp-server view Subview ipAddrEntry excluded

snmp-server community uba123sub*)(/ view Subview RO

You have excluded the cisco branch. That branch must be included if you want to manage Cisco devices in LMS. Without it, just about every application will fail in some way. This assumes, of course, you're using this community string in DCR.

New Member

Re: IPM issue

If I get you right, you`re saying the those commands that I used exclude should be include instead of that word exclude, that will solve the problem right?

Please reply,thanks.

New Member

Re: IPM issue

On a second thought, where do I get to configure this?

Please reply,thanks.

Cisco Employee

Re: IPM issue

You will need to include the cisco branch:

snmp-server view Subview cisco included

You will also need to include the ifEntry and ipAddrEntry. It might be better to simply create a new community string for LMS that is less restrictive.

New Member

Re: IPM issue

Thanks for your reply.

Where do I need to include this?

Add it to the configs on my devices that I want LMS IPM to manage or where?

Please reply, thanks alot.

Cisco Employee

Re: IPM issue

Yes, you add it to the config on the devices. If you create a new community string, you will need to update DCR as well.

New Member

Re: IPM issue

How do I update the DCR?

Attached is a screen shot of the IPM.

Under devices collector source, the IPM caanot see the devices.

How can I RESOLVE THIS. Please help.

Thanks alot.

Cisco Employee

Re: IPM issue

Go to Common Services > Device and Credentials > Device Management, and edit the credentials for the devices in question. Update the read-only and read-write community string fields with the correct values that are configured on the devices.

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