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Community Member

IPM issue

I've been getting the same error message for a while:

===================================

Error in communicating with Group Administration Server.

It may be down or not yet up. Please make sure that the Group Administration Server is up and running, then refresh the page.

====================================

I know the IPM Group Administration depends on the IPMOGSServer and CMFOGSServer processes so I tried restarting them. I even tried restarting the Daemon Manager which restarts all processes but the problem still persists. Does any know what could be causing this. IPM is the only application which can not communicate with the Group administration server.

Thank you!

Regards,

V.Vasilev

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: IPM issue

And this is the problem. Change this as well as /var/sadm/pkg/CSCOmd/pkginfo so that the FQDN value is correct. Then restart dmgtd.

14 REPLIES
Cisco Employee

Re: IPM issue

Please post the output of the pdshow command.

Community Member

Re: IPM issue

Hello!

It is in the attached file!

Thank you!

Regards,

V.Vasilev

Cisco Employee

Re: IPM issue

All the daemons are running, not not all of them came up at the same time. Reboot the server, then post the pdshow after reproducing the problem. Do not manually start anything.

Community Member

Re: IPM issue

I did what you said!

Thank you!

Regards,

V.Vasilev

Cisco Employee

Re: IPM issue

This looks fine. If the problem is still happening, post the IPMOGSServer.log and IPMOGSClient.log.

Community Member

Re: IPM issue

Yes, the problem still persists.

/var/adm/CSCOpx/log/IPMOGSServer.log is empty

IPMOGSClient does not exist.

Is it possible that something went wrong after I upgraded both CM (to 5.0.4) and DFM (to 3.0.4)?

Regards,

V.Vasilev

Cisco Employee

Re: IPM issue

Post the ipmclient.log and ipmprocess.log.

Community Member

Re: IPM issue

Here there are!

Thank you!

Regards,

V.Vasilev

Cisco Employee

Re: IPM issue

Post the output of the DOS SET command as well as a screenshot of the Computer Name tab from your System Control Panel.

Community Member

Re: IPM issue

Hello!

This is Solaris 10 OS.

Regards,

V.Vasilev

Cisco Employee

Re: IPM issue

Okay, then post the output of the hostname command, and the /opt/CSCOpx/lib/classpath/md.properties file.

Community Member

Re: IPM issue

root@lms1 # hostname

lms1

CLASSES=pxdm

BASEDIR=/opt

LC_CTYPE=bg_BG.UTF-8

LC_NUMERIC=bg_BG.UTF-8

LC_COLLATE=bg_BG.UTF-8

LC_MESSAGES=C

LC_MONETARY=bg_BG.UTF-8

LC_ALL=C

PATH=/sbin:/usr/sbin:/usr/bin:/usr/sadm/install/bin

OAMBASE=/usr/sadm/sysadm

PRODNAME=CiscoWorks Common Services

VERSION=3.7

PATCHVER=1

ARCH=sparc

CATEGORY=application

DESC=CiscoWorks Process management commands and interfaces

EMAIL=tac@cisco.com

HOTLINE=1-800-553-6387

PKG=CSCOmd

PKGOWNER=NMCihF78oLBcwNg

PRODVERS=unassigned

VENDOR=Cisco Systems, Inc

NAME=CiscoWorks Process Management package

ALIAS=dmgt CSCOmd

BUILD_ID=SOL_CS311_INCR_UPDATE_20071205_1735_protopackage

BUILD_NUMBER=284

PSTAMP=nmch-build-sol28-00620071206131214

PKGINST=CSCOmd

PKGSAV=/var/sadm/pkg/CSCOmd/save

INSTDATE=Mar 05 2009 16:32

DMGT_PORT=42340

DMGT_START=

NMSROOT=/opt/CSCOpx

HOME=/opt/CSCOpx

CWMIBDIR=/opt/CSCOpx/objects/share/mibs

PX_DMGTHOST=127.0.0.1:42340

JAVA_HOME=/opt/CSCOpx/lib/jre

LANG=C

NLSPATH=/opt/CSCOpx/objects/share/nls/C/%N.cat

SQLANY=/opt/CSCOpx/objects/db

ASANY=/opt/CSCOpx/objects/db

SATMP=/var/adm/CSCOpx/files/.SQLAnywhere

ASTMP=/var/adm/CSCOpx/files/.SQLAnywhere

PX_BINDIR=/opt/CSCOpx/bin

PX_DATADIR=/var/adm/CSCOpx/files

PX_DATASTORE=dsn

PX_APPDIR=/opt/CSCOpx/objects

PX_LIBDIR=/opt/CSCOpx/lib

PX_CONFDIR=/opt/CSCOpx/conf

PX_HLPDIR=/opt/CSCOpx/help

PX_DOCDIR=/opt/CSCOpx/htdocs

PX_CGIDIR=/opt/CSCOpx/cgi-bin

PX_LOGDIR=/var/adm/CSCOpx/log

PX_LOGFILE=/var/adm/CSCOpx/log/dmgtd.log

PX_CTRBDIR=/opt/CSCOpx/contrib

PX_FACILITY=local0

PX_TMPDIR=/tmp

I_MODE=NEW

I_CONF_SYSLOG=YES

OSAGENT_PORT=42342

CORE_SECURE_PORT=443

CORE_NONSECURE_PORT=1741

PX_OSA_PORT=42342

PX_JRN_PORT=42343

PX_DMGT_PORT=42340

SVC_ENTRY_WEB=cscoapch

SVC_ENTRY_OSA=cscoosa

SVC_ENTRY_JRN=

SVC_ENTRY_DMGT=cscomd

SVC_ENTRY_SSL=cscoapch_ssl

PX_CLASSDIR=/opt/CSCOpx/www/classpath

PX_SCLASSDIR=/opt/CSCOpx/lib/classpath

PX_CGIURL=/cgi-bin

PX_DOCURL=/

PX_CLASSURL=/CSCOnm/classpath

PX_HOST=lms1

PX_FQDN=lms1.lirex.com

PX_USER=casuser

PX_GROUP=casusers

ODBCINI=/opt/CSCOpx/.odbc.ini

CLASSPATH=/opt/CSCOpx/lib/classpath:/opt/CSCOpx/www/classpath:/opt/CSCOpx/campus/lib/classpath:/opt/CSCOpx/campus/www/classpath

PX_ANI_PORT=42344

MAX_RAM=2048

MAX_SWAP=4096

SYS_NO_OF_CPUS=32

UPDATE=yes

LD_LIBRARY_PATH=/opt/CSCOpx/objects/db/lib:/opt/CSCOpx/lib:/opt/CSCOpx/MDC/lib:/opt/CSCOpx/campus/lib:/opt/CSCOpx/campus/lib:/opt/CSCOpx/campus/lib

TZ=Europe/Sofia

PX_PORT=1741

PX_WEB_PORT=1741

PX_PROTOCOL=http

SYS_RAM=8064

SYS_SWAP=10854744

SYS_CPU=1000

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I found one discrepancy in this file:

PX_FQDN=lms1.lirex.com

this server has been installed in different LAN so lirex.com shouldn't be here.

Thank you!

Regards,

V.Vasilev

Cisco Employee

Re: IPM issue

And this is the problem. Change this as well as /var/sadm/pkg/CSCOmd/pkginfo so that the FQDN value is correct. Then restart dmgtd.

Community Member

Re: IPM issue

Hello!

You were right! It solved my problem. Thank you very much for your help :)

Regards,

V.Vasilev

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