Java Startup Error when Opening Cisco Network Assistant

[Alvin Lalisan]

Hi,

I installed a Cisco Network Assistant but the application does not open, instead a pop up message appears.

Please see attached.

Please healp,

Thanks,

AL-QCGH

[Andrew Lien · Accepted solution]

Hi AL-QCGH,

First things first, make sure you have the latest version of java installed.

If that doesn't work, a lot of users find success by modifying a configuration file in the path,

C:\Program Files\Cisco Systems\Cisco Network Assistant\startup\startup.properties

using a text editor like notepad and change this specific line, from

"JVM_MAXIMUM_HEAP=1024m" 

to

"JVM_MAXIMUM_HEAP=512m" 

Hope that helps

-Andrew

[backnet@mediacombb.net]

I have tried updating the Java on my laptop and also modified the startup file, but still getting same message.  Any suggestions on what else to try?

[JimLiebgott2166]

Ensure you are running in administrative mode.

[n3econsulting]

Sorry, this didn't work for me.

I got it working by searching for the "Cisco Network Assistant" shortcut, then, right-click and select "run as Administrator"

[Alvin Lalisan]

Andrew thanks...