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Community Member

JRM is down

Hi eam

JRM service is not coming up..plse find the atached error message.

regrds

Vaibhav

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: JRM is down

Check to make sure 172.28.100.10 is still the correct IP address for this server. If not, update the entries in gatekeeper.cfg, then restart Daemon Manager.

29 REPLIES
Community Member

Re: JRM is down

Hi

plse find the attached error logs

Regards

Vaibhav

Cisco Employee

Re: JRM is down

Post the jrm.log and CTMJrmServer.log.

Community Member

Re: JRM is down

Hi Clark

sorry for the delayed response, plse find the required logs

Regards

Vaibhav

Cisco Employee

Re: JRM is down

You did not post the jrm.log. I'm also not sure why you're trying to reinitialize the cmf database. At this point, that seems to be overkill, and may not fix the underlying problem.

Community Member

Re: JRM is down

Hi Clark

we will soon provide you the JRM.logs

Regards

Vaibhav

Community Member

Re: JRM is down

Hi Clark

plse find the required logs

Regards

Vaibhav

Community Member

Re: JRM is down

Hi Clark

I have alredy attached the JRM.log file

plse help me..

Regards

Vaibhav

Cisco Employee

Re: JRM is down

Jrm appears to be working just fine. Was the hostname on this server changed? Post the output of the command:

pdreg -l CTMJrmServer

And the NMSROOT\lib\classpath\md.properties file. Additionally, it appears Daemon Manager has been up since 8/6. Simply restarting may get things back in sync.

Community Member

Re: JRM is down

Hi Clark

plse find the required logs

Regards

Vaibhav

Cisco Employee

Re: JRM is down

This looks good assuming the hostname of the server is ciscolms. Is this problem still occurring? Have you tried restarting Daemon Manager? It could simply be a timing issue.

Community Member

Re: JRM is down

Hi Clark

we have tried to restart the daemon manger service but still we are facing same issue.Plse find the attached file for hostname.

Regards

Vaibhav

Cisco Employee

Re: JRM is down

Post the output of the DOS SET command, and the NMSROOT/MDC/tomcat/logs/stdout.log.

Community Member

Re: JRM is down

Hi Clark

plse find the required logs.

Regrds

Vaibhav

Cisco Employee

Re: JRM is down

Post screenshots of the Services control panel showing all of the CiscoWorks services. Additionally, the pdshow appears truncated. Run:

pdshow > pdshow.txt

Then post the pdshow.txt.

Community Member

Re: JRM is down

Hi Clark

plse find the required logs

Regards

Vaibhav

Cisco Employee

Re: JRM is down

The services look okay, but the pdshow is still truncated. Did you run:

pdshow > pdshow.txt

That will capture the entire output.

Community Member

Re: JRM is down

Hi Clark

plse find the required logs.

Regards

Vaibhav

Cisco Employee

Re: JRM is down

The RmeGatekeeper is down. Post the output of netstat -a -n -o -b from the server as well as the RmeGatekeeper.log.

Community Member

Re: JRM is down

Hi Clark

plse find the required logs

Regards

Vaibhav

Cisco Employee

Re: JRM is down

Your netstat output is truncated. Run this command:

netstat -a -n -o -b > netstat.txt

Then post the netstat.txt. One of the ports required by RmeGatekeeper is in use by another process.

Community Member

Re: JRM is down

Hi Clark

plse find the required logs

Regards

Vaibhav

Cisco Employee

Re: JRM is down

There was something bound to one of the RmeGatekeeper ports, but all the ports appear to be free now. You should be able to restart the RmeGatekeeper, and have it stay up. Try running:

pdexec RmeGatekeeper

Then verify it stays in a running state. If so, restart Daemon Manager, and that should allow all of the daemons to resync.

Community Member

Re: JRM is down

Hi Clark

Tried to start the RmeGatekeeper but it does not stay up and get down in few minutes.

Regards

Vaibhav

Cisco Employee

Re: JRM is down

Post the NMSROOT/lib/vbroker/gatekeeper.cfg file.

Community Member

Re: JRM is down

Hi Clark

plse find the required logs

Regards

Vaibhav

Cisco Employee

Re: JRM is down

Check to make sure 172.28.100.10 is still the correct IP address for this server. If not, update the entries in gatekeeper.cfg, then restart Daemon Manager.

Community Member

Re: JRM is down

Hi Clark

thanks for your response, i will check the same and upadte you,

If i found different Ip than i need to replace that IP address in Gatekeeper.cfg file, Plse confirm

Regards

Vaibhav

Cisco Employee

Re: JRM is down

Yes.

Community Member

Re: JRM is down

Hi Clark

Thanks a ton..yes their was a IP conflict issue.Now issue was resolved by replacing the same..

Thanks again

Regards

Vaibhav

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