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New Member

LMS 2.3 License Server Down

After I install CS I applied my license bundle and it took stating it had licenses for all my modules. After installing CM, DFM, and RME I could not use CM it said license server down. Also, that causer did not have read rights. Is there an order for installing the modules? How do I restart the license server (net stop crmdmgtd)? What could it be?

6 REPLIES
Cisco Employee

Re: LMS 2.3 License Server Down

Exactly what version of LMS is this? There is no 2.3. There is no order in how you install the applications. It's just that Common Services needs to be installed first.

New Member

Re: LMS 2.3 License Server Down

Thanks. After install will go to LMS 2.5 bundle, then 2.6, then 3.0. I am reinstalling from scratch and first time I have seen this error.

Cisco Employee

Re: LMS 2.3 License Server Down

If you are going to move to 3.0, I would just install 3.0 from scratch. You don't need to install older versions of the product to move to 3.0.

New Member

Re: LMS 2.3 License Server Down

Understood. Unfortunately, I need to go from 2.6 to 3.0 and document the process for our customer. They presently have 2.5 and will need to go to 3.0. I have to make sure once we jump to 3.0 functionality is still there and I can restore the database. I know you need to go to 2.6, do a backup and then install 3.0. I do not understand why I am seeing this error. I have done this many times before with no issues.

Cisco Employee

Re: LMS 2.3 License Server Down

The error could be caused by a true process failure, though probably not with LicenseServer. Post the output of the pdshow command.

New Member

Re: LMS 2.3 License Server Down

It is working now. I reinstalled from scratch:

- CW

- License

- RME

- CM

- DFM

- LMS 2.5 Update

- LMS 2.6 Update

So far it is working. Next is to do a backup, uninstall 2.6, install 3.0, and restore. Will let you know if it does not work.

Thank you for the support.

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