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Community Member

LMS 2.5 - DFM - E-Mail Notification

I've configured all settings required to receive e-mail notifications through DFM. I am successfully receiving e-mail notifications for "unresponsive" events for my switch.

However, I am not receiving "cleared" e-mail notifications. I've viewed the Alerts and Activities and the cleared events are showing up fine.

Under the Notification Group I created, I have the "Event Severity - Critical Box" checked and the "Event Status - Active & Cleared Boxes" checked

9 REPLIES
Cisco Employee

Re: LMS 2.5 - DFM - E-Mail Notification

First enable Notification Services debugging under DFM > Configuration > Other Configurations > Logging, then get a screenshot of your Notification Group that is being used by your email subscription. Then, reproduce the problem (i.e. get an event to clear that should be sent via email). Then get the NMSROOT/log/dfmLogs/NOS/nos.log.

Community Member

Re: LMS 2.5 - DFM - E-Mail Notification

Here is the nos.log file. I initiated debugging as recommended, then reloaded the switch.

I received an "unreachable" e-mail notification. The switch came back up fine, but I did not receive a "cleared" e-mail.

Cisco Employee

Re: LMS 2.5 - DFM - E-Mail Notification

At exactly what time did the event clear in AAD?

Community Member

Re: LMS 2.5 - DFM - E-Mail Notification

13:33:07

Cisco Employee

Re: LMS 2.5 - DFM - E-Mail Notification

Please provide the notification group screenshot.

Community Member

Re: LMS 2.5 - DFM - E-Mail Notification

Joe:

I was out last week, but wanted to follow up to see if the previous log file gave an indication why I didn't receive the "Clear" e-mail notification.

Cisco Employee

Re: LMS 2.5 - DFM - E-Mail Notification

No which is why I wanted to see the notification group screenshot.

Community Member

Re: LMS 2.5 - DFM - E-Mail Notification

Here's the Notification Group Screenshots

Cisco Employee

Re: LMS 2.5 - DFM - E-Mail Notification

Cleared and ManualCleared events are Informational. Therefore, you will need to also check Informational in your Notification Group. Once you do that, you will get the Cleared emails.

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