07-31-2006 12:15 AM
User tracking won't delete entries older than configured.
E.g. I configured UT to delete all entries older than 30 days after every Mayor acquisition. But i can still see entries from February. I'm also not able to delete them by pressing the 'Delete now' button.
What could this be?
Thank you.
regards
Marc
Solved! Go to Solution.
07-31-2006 06:57 AM
You might want to try:
If not setup already then set up the purge policy under User Tracking > Admin > Acquisition > Delete Interval and enter the value you need, then click on Delete.
In case this option is not functioning we can try the following procedure to clean User Tracking database from the command line:
Windows:
1. Stop the daemon manager by typing:
net stop crmdmgtd
2. Go to CSCOpx\campus\bin\ and type:
perl reinitdb.pl -restore
3. Start CiscoWorks daemon manager:
net start crmdmgtd
Solaris:
1. Stop the daemon manager by typing:
/etc/init.d/dmgtd stop
2. Go to CSCOpx\campus\bin\ and type:
./perl reinitdb.pl -restore
3. Start CiscoWorks daemon manager:
/etc/init.d/dmgtd start
After that wait some minutes before accessing CiscoWorks and start a new User Tracking
Acquisition to verify if the results are correct this time.
07-31-2006 04:46 AM
What version of Campus Manager are you running? What service pack version?
07-31-2006 05:12 AM
CM 4.0.5
Windows 2000 Advanced Server SP4
07-31-2006 06:57 AM
You might want to try:
If not setup already then set up the purge policy under User Tracking > Admin > Acquisition > Delete Interval and enter the value you need, then click on Delete.
In case this option is not functioning we can try the following procedure to clean User Tracking database from the command line:
Windows:
1. Stop the daemon manager by typing:
net stop crmdmgtd
2. Go to CSCOpx\campus\bin\ and type:
perl reinitdb.pl -restore
3. Start CiscoWorks daemon manager:
net start crmdmgtd
Solaris:
1. Stop the daemon manager by typing:
/etc/init.d/dmgtd stop
2. Go to CSCOpx\campus\bin\ and type:
./perl reinitdb.pl -restore
3. Start CiscoWorks daemon manager:
/etc/init.d/dmgtd start
After that wait some minutes before accessing CiscoWorks and start a new User Tracking
Acquisition to verify if the results are correct this time.
08-01-2006 05:08 AM
I did what you told me.
Now the database is empty an I will need to wait 30 days to sse if it will delete older entries.
Thanks for your help.
cheers
Marc
08-18-2006 04:38 AM
There is problem with this solution. You lose all the information not only in the user tracking but also all your Layer2 information. I have over 350 units and recreating the Layer2 takes alot of time. There must be another solution.
08-18-2006 05:33 AM
You can use reinitdb.pl -ut to just remove UT info and topo services info.
08-22-2006 06:18 AM
Hi David,
I'm quite impressed by this info. Infact I have struggled in the past to get this thing sorted out but failed.
BTW may I know from where did you get this info. Please share the URL where all this has been posted.
Regards,
Wilson Samuel
08-26-2006 01:27 PM
Thank you
That was the solution I was looking for. It cleans the UT database completely and nothing else :)
08-21-2006 04:54 AM
I am running lms 2.5.1 on Solaris and have the same issue. I also am having trouble with the Campus data collection getting stuck in a running state. Clearing the databases does not help. Escalated internally within Cisco. I'll post the outcome.....
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