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Community Member

LMS 2.6, cannot start process syslogAnalyzer

I'm unable to generate any syslog reports. an error is received when I see the collectot status

> Error

Collector Status is currently not available

Check Whether SyslogAnalyzer process is running normally

The following is the Analyzer status

    Process= SyslogAnalyzer
    State  = Administrator has shut down this server

The syslog.log file receives the logs. The syslogCollector log indicates the following error,

Could not send syslogs, removing the subscriber...Connection refused: connect

NMSROOT is C:/PROGRA~1/CSCOpx propFileC:/PROGRA~1/CSCOpx\MDC\tomcat\webapps\rme\WEB-INF\classes\C:\PROGRA~1\CSCOpx\MDC\tomcat\webapps\rme\WEB-INF\classes\com\cisco\nm\rmeng\csc\data\Collector.properties

SyslogCollector - [Thread: main] INFO , 22 Dec 2009 15:20:00,046, Logging System Initialized.

SyslogCollector - [Thread: main] INFO , 22 Dec 2009 15:20:00,046, System Initialized.

SyslogCollector - [Thread: main] WARN , 22 Dec 2009 15:20:08,640, Unable to resurrect connection to a subscriber.

SyslogCollector - [Thread: main] INFO , 22 Dec 2009 15:20:08,718, Service started...

Resubscring the Analyzer to the collector doesn't solve the issue.

When enabling the analyzer process manually, it throws an error

"Error: cmd failed. Server reason:"

can anybody help in fixing this?

Thanks in advance

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: LMS 2.6, cannot start process syslogAnalyzer

Post a screenshot of your Services control panel showing all of the CiscoWorks services along with the output of the "hostname" command from a server DOS prompt.

8 REPLIES
Cisco Employee

Re: LMS 2.6, cannot start process syslogAnalyzer

Post the entire SyslogCollector.log, AnalyzerDebug.log, SyslogAnalyzer.log, and output of the command:

netstat -a -n -o -b
Community Member

Re: LMS 2.6, cannot start process syslogAnalyzer

Hi Joe, i've attached the files. But netstat command seems not to be taking

C:\>netstat -a -n -b -o

Displays protocol statistics and current TCP/IP network connections.

NETSTAT [-a] [-e] [-n] [-s] [-p proto] [-r] [interval]

Also, nothing was written to the AnalyzerDebug.log file.

Cisco Employee

Re: LMS 2.6, cannot start process syslogAnalyzer

Ah, you're on Windows 2000.  Post the output of "netstat -a -n" and the SyslogAnalyzer.log.

Community Member

Re: LMS 2.6, cannot start process syslogAnalyzer

Hi Joe,

The outputs are included in the attachemetn outputs.zip poster earlier in reply.

Cisco Employee

Re: LMS 2.6, cannot start process syslogAnalyzer

Jrm is not working.  Post the jrm.log.

Community Member

Re: LMS 2.6, cannot start process syslogAnalyzer

Please find attached the jrm.log. thanks

Cisco Employee

Re: LMS 2.6, cannot start process syslogAnalyzer

Post a screenshot of your Services control panel showing all of the CiscoWorks services along with the output of the "hostname" command from a server DOS prompt.

Community Member

Re: LMS 2.6, cannot start process syslogAnalyzer

Hi Joe, Thanks for pointing it out. The service startup parameters were modified and after setting the same correctly, the jrm process came up and everything is fine now

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