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LMS 2.6/CS: error message when tring to add device to master

Hi,

Customer has an error message when he try to add a device on a master LMS 2.6

It use to work find, here you can find a screen shot.

Elisabeth

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Accepted Solutions
Cisco Employee

Re: LMS 2.6/CS: error message when tring to add device to master

As I said, the two servers have different MDF versions. The slave has 1.24, and the master has 1.22. On the both servers, go to Common Services > Software Center > Device Update, and check the box next to Common Services. Download and install the available updates. That should bring you up to MDF 1.28 on both servers, and this problem should be fixed.

14 REPLIES
Cisco Employee

Re: LMS 2.6/CS: error message when tring to add device to master

Post the output from the pdshow command from this server. What version of RME is this server running?

New Member

Re: LMS 2.6/CS: error message when tring to add device to master

Hi Joe,

You can find pdshow result in attach file.

I think RME version is 4.0.5, but I must check it.

Elisabeth

Cisco Employee

Re: LMS 2.6/CS: error message when tring to add device to master

The service startup parameters have been changed. Post a screenshot of the Services control panel showing all of the CiscoWorks services.

New Member

Re: LMS 2.6/CS: error message when tring to add device to master

Hi,

You can find the cw service screeshot.

I have asked to the customer to change both services to manual:

- CiscoWorks Tomcat Servlet Engine

- CiscoWorks Web Server

She has reboot the server but she still have the same issue.

Elisabeth

Cisco Employee

Re: LMS 2.6/CS: error message when tring to add device to master

Post the new pdshow output and the NMSROOT/MDC/tomcat/logs/stdout.log.

New Member

Re: LMS 2.6/CS: error message when tring to add device to master

You can find stdout log and pdshow.

thanks

Cisco Employee

Re: LMS 2.6/CS: error message when tring to add device to master

The master and slave have different MDF versions, and this is causing the problem. Make sure both servers have the same MDF Common Services package loaded, and this error should go away.

New Member

Re: LMS 2.6/CS: error message when tring to add device to master

Hi,

Both master and slave have MDF same version.

On the slave they can add device to rme.

Elisabeth

Cisco Employee

Re: LMS 2.6/CS: error message when tring to add device to master

Post the NMSROOT/lib/classpath/com/cisco/nm/cwcs/mdf/mdfdata.xml file from both servers.

New Member

Re: LMS 2.6/CS: error message when tring to add device to master

You can find files.

Cisco Employee

Re: LMS 2.6/CS: error message when tring to add device to master

As I said, the two servers have different MDF versions. The slave has 1.24, and the master has 1.22. On the both servers, go to Common Services > Software Center > Device Update, and check the box next to Common Services. Download and install the available updates. That should bring you up to MDF 1.28 on both servers, and this problem should be fixed.

New Member

Re: LMS 2.6/CS: error message when tring to add device to master

Cu has installed MDF 1.28 on both servers, now it's working !

Why two different version can produce this issue ?

Thanks a lot for your help Joe !

Cisco Employee

Re: LMS 2.6/CS: error message when tring to add device to master

If a device does not have a corresponding MDF entry on a local machine, then this error will occur.

New Member

Re: LMS 2.6/CS: error message when tring to add device to master

Version are:

CS : 3.0.6

RME : 4.0.6

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