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New Member

LMS 2.6 HTTP Status 500 Error

Hello,

I get the HTTP Status 500 - Internal Server Error when trying to access the package map for RME. Common Services > Device Update > Resource Manager Essentials.

The content of the error message is: type Exception report

message Internal Server Error

description The server encountered an internal error (Internal Server Error) that prevented it from fulfilling this request.

exception

java.util.NoSuchElementException

at java.util.StringTokenizer.nextToken(StringTokenizer.java:259)

at com.cisco.nm.xms.psu.ui.gui.model.action.DevUpdate.getPackageMap(Unknown Source)

at com.cisco.nm.xms.psu.ui.gui.model.action.DevUpdate.perform(Unknown Source)

at org.apache.struts.action.ActionServlet.processActionPerform(ActionServlet.java:1786)

at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1585)

at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:491)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:740)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:247)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193)

at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:256)

at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)

at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)

at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)

at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)

at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)

at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)

at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)

at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2417)

at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:180)

at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)

at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:171)

at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641)

at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:172)

at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641)

at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)

at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)

at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:174)

at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)

at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)

at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)

at org.apache.ajp.tomcat4.Ajp13Processor.process(Ajp13Processor.java:457)

at org.apache.ajp.tomcat4.Ajp13Processor.run(Ajp13Processor.java:576)

at java.lang.Thread.run(Thread.java:534)

Any ideas appreciated.

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: LMS 2.6 HTTP Status 500 Error

Sorry, typo. New file is attached. Note: you may get a log4j error running this, but that is harmless.

9 REPLIES
Cisco Employee

Re: LMS 2.6 HTTP Status 500 Error

Please post your NMSROOT/lib/classpath/com/cisco/nm/xms/psu/conf/tag.properties file.

New Member

Re: LMS 2.6 HTTP Status 500 Error

Hello, attached is tag.properties file...

Cisco Employee

Re: LMS 2.6 HTTP Status 500 Error

Please attach NMSROOT/setup/rme.info, cm.info, cmf.info, cdone.info, dfm.info, cvw1.info, nmim.info, and ipm.info.

New Member

Re: LMS 2.6 HTTP Status 500 Error

I zipped those files into one... Thanks again!

Cisco Employee

Re: LMS 2.6 HTTP Status 500 Error

These look okay. You must have a bad package map. Unfortunately, from this log snippet, I cannot see which map file may be problematic. Therefore, I will need to see them all. Please post all PackageMap.map files under NMSROOT/www/classpath/com/cisco/nm/xms/psu/maps.

New Member

Re: LMS 2.6 HTTP Status 500 Error

No problems, attached is a zip of all map files in /maps directory...

Cisco Employee

Re: LMS 2.6 HTTP Status 500 Error

Your RME device and package maps are corrupt. These files cannot be easily repaired, so they will need to be regenerated. Run the attached CMD file as a local Administrator to regenerate these files (note: you should first delete the originals).

There should be no output, and when it completes, the rmePackageMap.map and rmeDeviceMap.map should be back.

New Member

Re: LMS 2.6 HTTP Status 500 Error

Getting the message "The system cannot find the path specified." when running the .cmd file; is there something I should be tweaking in that file?

Cisco Employee

Re: LMS 2.6 HTTP Status 500 Error

Sorry, typo. New file is attached. Note: you may get a log4j error running this, but that is harmless.

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