Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

LMS 2.6 Syslog Analyzer has suddenly stopped working

After a routine daemon stop/start syslog report generator now always shows 0 records. The syslog.log file is growing correctly. The Collector & Analyzer processes are running. Stop/start again did not help. I attach the sysloganalyzerui.log file in case it sheds any light.

8 REPLIES
Cisco Employee

Re: LMS 2.6 Syslog Analyzer has suddenly stopped working

What version of RME is this?

New Member

Re: LMS 2.6 Syslog Analyzer has suddenly stopped working

It is 4.0.5.

Cisco Employee

Re: LMS 2.6 Syslog Analyzer has suddenly stopped working

This is most likely caused by CSCsh66475. The bug affects Windows where multiple SyslogAnalyzer automated actions are defined. It causes SyslogAnalyzer to take a long time to start up. The time it takes can be determined by multiplying the number of AAs by the number of devices in each AA by 4 seconds. The moral of the story is that this will eventually start working on its own (i.e. messages will start to be processed once again). The bug is fixed in RME 4.0.6.

New Member

Re: LMS 2.6 Syslog Analyzer has suddenly stopped working

Attempting to install 4.0.6 but the setup program has stalled, twice, on the "Checking locked files..." stage. Is there a way of unsticking it? Do I need to reboot the server before attempting the upgrade?

New Member

Re: LMS 2.6 Syslog Analyzer has suddenly stopped working

To partially answer my question. Rebooting the server does not help. The setup program still hangs.

Cisco Employee

Re: LMS 2.6 Syslog Analyzer has suddenly stopped working

Set the Daemon Manager service startup attribute to Manual, then reboot the server. Apply the RME 4.0.6 update (this assumes you've already installed Common Services 3.0.6). Then, set the Daemon Manager service back to Automatic, and reboot again.

New Member

Re: LMS 2.6 Syslog Analyzer has suddenly stopped working

That's exactly what I did when I rebooted earlier. But the setup program still got stuck at the checking locked files stage.

Cisco Employee

Re: LMS 2.6 Syslog Analyzer has suddenly stopped working

I suggest you open a TAC service request to have them assist you with this installation.

149
Views
0
Helpful
8
Replies