03-11-2009 04:00 AM
Hy.
I found that some of our r.a. 1800 devices that seem to be managed correctly doesn't have any UT data although there should be data. At UT acquisition page I can see the following information.
"Last acquisition type none
Acquisition start time 10 Mar 2009, 10:09:54 CET
Acquisition end time 10 Mar 2009, 15:18:20 CET
Number of major acquisitions 0 "
The mayor acquisition is scheduled for 10 and 14 every day.
This looks like a failure to me. How could I fix this?
cheers
Marc
Solved! Go to Solution.
03-20-2009 10:45 AM
Yes, you are seeing one of a few bugs where a NullPointerException causes Data Collection not to work. You need to upgrade to Campus Manager 4.0.12, run a new Data Collection, and this problem should be fixed. Campus Manager 4.0.12 can be downloaded via Common Services > Software Center > Software Update.
03-11-2009 11:40 AM
It looks like UT acquisitions are running since it took five hours for the acquisition to complete. Are you seeing any records in User Tracking for any devices?
03-16-2009 07:15 AM
Only some divices show data, but not all.
03-16-2009 09:33 AM
Okay. Pick one switch for which there is no data in UT. Verify that the switch is showing up with a green switch icon on the Campus Topology Map. If so, make sure that the switch does not have a '@' in its community string. If it does, remove it, adjust the credentials in DCR, and run a new UT acquisition. If you are using SNMPv3, make sure the switch is configured for SNMPv3 contexts.
03-17-2009 04:24 AM
Hy.
I can't find the device inside of the topology services!
But the inventory has been collected and also the configuration has been fetched. The community strings are correct and doesn't contain any "@". The credentials are correct as CW told me.
What could be the reason this device can't be found in the topology servics?
cheers
Marc
03-17-2009 09:38 AM
You may have configured Data Collection filters excluding this device under Campus Manager > Admin > Campus Data Collection > Data Collection Filters. If the server is integrated with ACS, Campus Manager may not have permissions to manage this device, or your user may not have permissions to access it. Finally, you may just need to start a new Campus Data Collection from the Campus Manager homepage.
03-19-2009 04:36 AM
The configured filters do not exclude this device.
The LMS is not intregrated with ACS.
Camupus Data Collection is starting automatically every night at 03:00 and finished the last time at 03:37. Didn't fix the issue. :-(
Any ideas?
03-19-2009 05:54 AM
from the Campus Manger Home page, click on the number of devices in teh 'Results' column of 'Data Collection. The page that opens shows all device of the last Data Collection. Is your device listed here ? Does the device has a neighbor listed ?
If not, in Topology View the device might be listed in the 'unconnected Device' view.
03-19-2009 08:47 AM
The device is neither listed at the Data Collection nor at the 'unconnected device' list.
What can I do to make CW collect data for all of my devices?
03-19-2009 10:40 AM
I have a feeling you're seeing a known bug. What version of Campus Manager is this?
03-20-2009 02:46 AM
These version are in use:
CiscoWorks Common Services 3.0.5
Campus Manager 4.0.8
CiscoView 6.1.5
Device Fault Manager 2.0.6
Internetwork Performance Monitor 2.6.0
Integration Utility 1.6.0
Resource Manager Essentials 4.0.5
03-20-2009 10:45 AM
Yes, you are seeing one of a few bugs where a NullPointerException causes Data Collection not to work. You need to upgrade to Campus Manager 4.0.12, run a new Data Collection, and this problem should be fixed. Campus Manager 4.0.12 can be downloaded via Common Services > Software Center > Software Update.
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: