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New Member

LMS 3.0.1 backup failure

Am preparing to upgrade from LMS 3.0.1 to 3.1. At present the backup process fails due to a lock file issue. There is no lock file present now. It is obviouslt related to the backup process itself. I have attached the dbbackup.log file. Any ideas?

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: LMS 3.0.1 backup failure

The problem is not the transaction log. It may be the database. Try this. Set the Daemon Manager service to Manual, then reboot. When the server restarts, run the backup.pl script from the command line:

NMSROOT\bin\perl NMSROOT\bin\backup.pl ...

If this does not work, you can try reinitializing the ipm database:

NMSROOT\bin\perl NMSROOT\bin\dbRestoreOrig.pl dsn=ipm dmprefix=Ipm

6 REPLIES
Cisco Employee

Re: LMS 3.0.1 backup failure

The problem appears to be with the IPM database. It is either corrupt, or the transaction log is damaged. With all of LMS shutdown, what are the list of contents under NMSROOT\databases\ipm?

New Member

Re: LMS 3.0.1 backup failure

Attached is print screen of the folder contents. Do you need to drill down further

Cisco Employee

Re: LMS 3.0.1 backup failure

The problem is not the transaction log. It may be the database. Try this. Set the Daemon Manager service to Manual, then reboot. When the server restarts, run the backup.pl script from the command line:

NMSROOT\bin\perl NMSROOT\bin\backup.pl ...

If this does not work, you can try reinitializing the ipm database:

NMSROOT\bin\perl NMSROOT\bin\dbRestoreOrig.pl dsn=ipm dmprefix=Ipm

New Member

Re: LMS 3.0.1 backup failure

Tried the first half of your suggestion - ran the backup.pl script and it works - a full backup was done. What does this mean?

Cisco Employee

Re: LMS 3.0.1 backup failure

Something must have not shutdown properly before, keeping the IPM database open.

New Member

Re: LMS 3.0.1 backup failure

Thanks for your help, will see how the regular scheduled backup goes

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