11-26-2008 05:57 AM
Hi,
Our customer has LMS 3.0.1 with Campus 5.0.3 :
He doesn't find alcatel ip phone mac-address on UT.
But on LMS 2.1, he can. Why ? Is there a specific configuration ?
Here you can find configuration port on switch:
4500-A5-PAR
interface FastEthernet3/9
switchport access vlan 201
switchport mode access
switchport nonegotiate
switchport voice vlan 601
no logging event link-status
speed 100
duplex half
qos vlan-based
no snmp trap link-status
tx-queue 3
priority high
no cdp enable
spanning-tree portfast
Many thanks, Elisabeth
11-26-2008 08:16 AM
There is nothing wrong with this port configuration. Provided this switch was properly Data Collected by Campus Manager, the phone should show up as an end host. It will not, however, show up as an IP phone.
12-08-2008 11:55 AM
Hi,
Customer has found a phone mac on ut, on ut this mac belong to vlan 201 otherwise it should be 601.
Snmp request on brigde mib with communaute@601 returns many responses :
- BRIDGE-MIB::dot1dTpFdbAddress.'..Ÿw.B' = Hex-STRING: 00 80 9F 77 07 42 <= port 2/13
- BRIDGE-MIB::dot1dTpFdbAddress.'..Ÿw.`' = Hex-STRING: 00 80 9F 77 07 60 <= port 2/15
Customer explained me that when the phone is connecting it get an IP@ by dhcp, dhcp server is on 201 vlan and after he get the IP@ he goes to 601 vlan.
=> that could explain why we found mac phone on vlan 201.
May be the issue is a bad analysing about vlan ?
1. bug on device snmp agent about getting vlan
2. bug with campus to analyse vlan
I found this bug http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsk78801&from=summary
What do you think ?
Many thanks for help, Elisabeth
12-08-2008 12:06 PM
If you walk the dot1dTpFdbTable for VLAN 201 do you see these MAC addresses? That's essentially what UT is doing. If the switch is saying that these MACs are in VLAN 201 and 601, then that would confuse UT.
12-08-2008 12:17 PM
12-08-2008 02:16 PM
Meaning if you do an acquisition now, when the phone is being reported in VLAN 601 by the switch, does UT report it correctly?
12-09-2008 12:40 AM
No, minor or major he doesn't.
12-09-2008 12:04 PM
CU has made a test this morning, she has restart an IP phone :
At 8H18 am: we can see the same phone mac on both vlan:
6000-B2-PAR> (enable) sh cam dyn 6/31
* = Static Entry. + = Permanent Entry. # = System Entry. R = Router Entry.
X = Port Security Entry $ = Dot1x Security Entry
VLAN Dest MAC/Route Des [CoS] Destination Ports or VCs / [Protocol Type]
---- ------------------ ----- -------------------------------------------
208 00-80-9f-5d-ff-0c 6/31 [ALL]
608 00-80-9f-5d-ff-0c 6/31 [ALL]
Total Matching CAM Entries Displayed = 2
At 8H25 pm: the phone mac is visible only on vlan 608
6000-B2-PAR> (enable) sh cam dyn 6/31
* = Static Entry. + = Permanent Entry. # = System Entry. R = Router Entry.
X = Port Security Entry $ = Dot1x Security Entry
VLAN Dest MAC/Route Des [CoS] Destination Ports or VCs / [Protocol Type]
---- ------------------ ----- -------------------------------------------
608 00-80-9f-5d-ff-0c 6/31 [ALL]
Total Matching CAM Entries Displayed = 1
for info
6000-B2-PAR> (enable) sh cam agingtime
VLAN 208 aging time = 300 sec
VLAN 608 aging time = 300 sec
BUT on ut we can see only phone mac on 208 vlan.
Thanks, Elisabeth
12-09-2008 01:47 PM
I don't see how this can happen. If a major acquisition runs at time 8H18 am, then it is possible that the MAC is only seen on VLAN 608. However, when a major acquisition is run at time 8H25 pm, then an entry would show up on VLAN 208.
You could enable "user tracking" debugging under Campus Manager > Admin > Debugging Options > User Tracking Server, then run a new acquisition, you should see in the ut.log how the acquisition is getting the VLAN 608 value.
12-11-2008 08:26 AM
Thanks jclarke,
If we select the Debugging Options ,do we need to chose only Dynamic User Tracking or add Dynamic User Tracking Console ?
In the Dynamic User Tracking , do we need enable debug for :
- UT Manager
- MAC UHIC
12-11-2008 08:31 AM
Neither. You need to enable User Tracking Server debugging under Campus Manager > Admin > Debugging Options. Select "user tracking" from the list of available modules.
12-19-2008 04:50 AM
Hello,
I would like to mentionned that:
Our customer notify that it's forbidden to allow us to send log with their network addressing .(Defense restrictive)
For summarize:
The log that i have analysed doesn't show us the Vlan 608, but only the Vlan 208 for data equipment.Meanwhile, the ip phones belong well to the his TOIP one.
The problem seems beeing appeared since CW_LMS has been migrated to 2.2 to 3.0.1
Could we consider that it's an existing bug and opened a case to the TAC ?
12-16-2008 06:43 AM
I get the ut.log in zip format.
I didn't see the VLAN id 608 only the 208 one.
The ping sweep has been launched too
12-19-2008 05:52 AM
Then it sounds like the problem is with the switch, and not with User Tracking. However, without seeing the log myself, I cannot say for sure.
01-08-2009 05:32 AM
Hello, have you got another idea ?
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