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New Member

LMS 3.0.1/UserTracking : can't see alcatel ip phone mac address

Hi,

Our customer has LMS 3.0.1 with Campus 5.0.3 :

He doesn't find alcatel ip phone mac-address on UT.

But on LMS 2.1, he can. Why ? Is there a specific configuration ?

Here you can find configuration port on switch:

4500-A5-PAR

interface FastEthernet3/9

switchport access vlan 201

switchport mode access

switchport nonegotiate

switchport voice vlan 601

no logging event link-status

speed 100

duplex half

qos vlan-based

no snmp trap link-status

tx-queue 3

priority high

no cdp enable

spanning-tree portfast

Many thanks, Elisabeth

21 REPLIES
Cisco Employee

Re: LMS 3.0.1/UserTracking : can't see alcatel ip phone mac addr

There is nothing wrong with this port configuration. Provided this switch was properly Data Collected by Campus Manager, the phone should show up as an end host. It will not, however, show up as an IP phone.

New Member

Re: LMS 3.0.1/UserTracking : can't see alcatel ip phone mac addr

Hi,

Customer has found a phone mac on ut, on ut this mac belong to vlan 201 otherwise it should be 601.

Snmp request on brigde mib with communaute@601 returns many responses :

- BRIDGE-MIB::dot1dTpFdbAddress.'..Ÿw.B' = Hex-STRING: 00 80 9F 77 07 42 <= port 2/13

- BRIDGE-MIB::dot1dTpFdbAddress.'..Ÿw.`' = Hex-STRING: 00 80 9F 77 07 60 <= port 2/15

Customer explained me that when the phone is connecting it get an IP@ by dhcp, dhcp server is on 201 vlan and after he get the IP@ he goes to 601 vlan.

=> that could explain why we found mac phone on vlan 201.

May be the issue is a bad analysing about vlan ?

1. bug on device snmp agent about getting vlan

2. bug with campus to analyse vlan

I found this bug http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsk78801&from=summary

What do you think ?

Many thanks for help, Elisabeth

Cisco Employee

Re: LMS 3.0.1/UserTracking : can't see alcatel ip phone mac addr

If you walk the dot1dTpFdbTable for VLAN 201 do you see these MAC addresses? That's essentially what UT is doing. If the switch is saying that these MACs are in VLAN 201 and 601, then that would confuse UT.

New Member

Re: LMS 3.0.1/UserTracking : can't see alcatel ip phone mac addr

those two mac are not present for 201 vlan, see file vlan_201 and vlan_601.

I think that if a phone just connect when there is a major or minor acquisition then ut see the mac phone by snmp on vlan 201.

After IP phone goes to vlan 601.

Cisco Employee

Re: LMS 3.0.1/UserTracking : can't see alcatel ip phone mac addr

Meaning if you do an acquisition now, when the phone is being reported in VLAN 601 by the switch, does UT report it correctly?

New Member

Re: LMS 3.0.1/UserTracking : can't see alcatel ip phone mac addr

No, minor or major he doesn't.

New Member

Re: LMS 3.0.1/UserTracking : can't see alcatel ip phone mac addr

CU has made a test this morning, she has restart an IP phone :

At 8H18 am: we can see the same phone mac on both vlan:

6000-B2-PAR> (enable) sh cam dyn 6/31

* = Static Entry. + = Permanent Entry. # = System Entry. R = Router Entry.

X = Port Security Entry $ = Dot1x Security Entry

VLAN Dest MAC/Route Des [CoS] Destination Ports or VCs / [Protocol Type]

---- ------------------ ----- -------------------------------------------

208 00-80-9f-5d-ff-0c 6/31 [ALL]

608 00-80-9f-5d-ff-0c 6/31 [ALL]

Total Matching CAM Entries Displayed = 2

At 8H25 pm: the phone mac is visible only on vlan 608

6000-B2-PAR> (enable) sh cam dyn 6/31

* = Static Entry. + = Permanent Entry. # = System Entry. R = Router Entry.

X = Port Security Entry $ = Dot1x Security Entry

VLAN Dest MAC/Route Des [CoS] Destination Ports or VCs / [Protocol Type]

---- ------------------ ----- -------------------------------------------

608 00-80-9f-5d-ff-0c 6/31 [ALL]

Total Matching CAM Entries Displayed = 1

for info

6000-B2-PAR> (enable) sh cam agingtime

VLAN 208 aging time = 300 sec

VLAN 608 aging time = 300 sec

BUT on ut we can see only phone mac on 208 vlan.

Thanks, Elisabeth

Cisco Employee

Re: LMS 3.0.1/UserTracking : can't see alcatel ip phone mac addr

I don't see how this can happen. If a major acquisition runs at time 8H18 am, then it is possible that the MAC is only seen on VLAN 608. However, when a major acquisition is run at time 8H25 pm, then an entry would show up on VLAN 208.

You could enable "user tracking" debugging under Campus Manager > Admin > Debugging Options > User Tracking Server, then run a new acquisition, you should see in the ut.log how the acquisition is getting the VLAN 608 value.

New Member

Re: LMS 3.0.1/UserTracking : can't see alcatel ip phone mac addr

Thanks jclarke,

If we select the Debugging Options ,do we need to chose only Dynamic User Tracking or add Dynamic User Tracking Console ?

In the Dynamic User Tracking , do we need enable debug for :

- UT Manager

- MAC UHIC

Cisco Employee

Re: LMS 3.0.1/UserTracking : can't see alcatel ip phone mac addr

Neither. You need to enable User Tracking Server debugging under Campus Manager > Admin > Debugging Options. Select "user tracking" from the list of available modules.

New Member

Re: LMS 3.0.1/UserTracking : can't see alcatel ip phone mac addr

Hello,

I would like to mentionned that:

Our customer notify that it's forbidden to allow us to send log with their network addressing .(Defense restrictive)

For summarize:

The log that i have analysed doesn't show us the Vlan 608, but only the Vlan 208 for data equipment.Meanwhile, the ip phones belong well to the his TOIP one.

The problem seems beeing appeared since CW_LMS has been migrated to 2.2 to 3.0.1

Could we consider that it's an existing bug and opened a case to the TAC ?

New Member

Re: LMS 3.0.1/UserTracking : can't see alcatel ip phone mac addr

I get the ut.log in zip format.

I didn't see the VLAN id 608 only the 208 one.

The ping sweep has been launched too

Cisco Employee

Re: LMS 3.0.1/UserTracking : can't see alcatel ip phone mac addr

Then it sounds like the problem is with the switch, and not with User Tracking. However, without seeing the log myself, I cannot say for sure.

New Member

Re: LMS 3.0.1/UserTracking : can't see alcatel ip phone mac addr

Hello, have you got another idea ?

Cisco Employee

Re: LMS 3.0.1/UserTracking : can't see alcatel ip phone mac addr

As I said, I need to see the full log.

New Member

Re: LMS 3.0.1/UserTracking : can't see alcatel ip phone mac addr

Hello Jclarke,

I have attached the log concerned where we can see VlanID 601 and 608.

Thanks

Cisco Employee

Re: LMS 3.0.1/UserTracking : can't see alcatel ip phone mac addr

I see no references to VLANs 601 or 608 in this log. At this point, I recommend you open a TAC service request so your problem can be analyzed in real time.

New Member

Re: LMS 3.0.1/UserTracking : can't see alcatel ip phone mac addr

Thanks Jclarke

I will open a Tac SR.

New Member

Re: LMS 3.0.1/UserTracking : can't see alcatel ip phone mac addr

Hello,

Upgrade in CM 5.0.4 seems to resolve the default.

I put on monitoring this with this issue.

The launched of the UT > Quick Report - VlanId- Contains- *.has seen now the IP AlCATEL Phones.

Richard

New Member

Re: LMS 3.0.1/UserTracking : can't see alcatel ip phone mac addr

The problem has been coming back.

The IP Phones aren't seen again.

The upgrade seems to temporarely correct the default.

Question: Is there a process who could write something over the User Tracking reports , without taking care the existing status of UT ?

Re: LMS 3.0.1/UserTracking : can't see alcatel ip phone mac addr

what is the current value of 'UTGetVlansWithUserPorts' in

NMSROOT/campus/etc/ut.properties ?

If it is set to '1', make a backup of the file and change the value to be

UTGetVlansWithUserPorts=0

Run a Data Collection. When this has finished run a UT Major Acquisition

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