Before a phone can show up as a phone, it first needs to show up as an end host, so half the battle is won. Assuming the CCMs show up green on the Topology Map, the next step is to walk the ccmPhoneTable on the CCMs, and verify that the phones showing up as end hosts in UT are found in that table. If not, then UT will never show the phones properly. If so then you will need to enable "user tracking" debugging under the User Tracking Server debugging options, and run a new acquisition. The resulting ut.log will have more information.
All that said, Dave's response means that we have not officially tested CCM 5.1 with CM 5.0. While the sysObjectID of your CCM is supported, there may be other MIB issues that are preventing us from getting the proper phone information.
your explanation has helped me a lot to clarify how UT gets its information aboout IP Phones.
I have a slight problem though. The CallManagers deployed are MCS 7845H2. CS cannot discover them. I have tried adding them manually , but CM and RME doesn't know what they are. The only device type selection i could choose that is the closest to it is the 7845H. I aslo tried the 78XX one. I'm using snmpv3 on the CallMAnagers. My next step is to try snmpv2, but its not preffered in this network. Looks like its CallManager 6.1
Thanks Joe, for the quick response. looking forward to this update.
In a previous post I learnt that with SNMP v3 you need to enable the context. I battled a whole day with this. I'm glad i saw that post - will try it tomorrow and see if i can at last see user macs and IPs.
Below my snmpv3 template. Do you see anything missing? Thanks in advance.
I want to correct this now. The July IDU 21.0 update was pushed back until October due to the release of LMS 3.1. The October IDU 21.0 release will include support for all currently available MCS devices (all 13). This will also add support for CCM 6 and 7.
We are pleased to announce availability of Beta software for 16.6.3. 16.6.3 will be the second rebuild on the 16.6 release train targeted towards Catalyst 9500/9400/9300/3850/3650 switching platforms. We are looking for early feedback from custome...