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LMS 3.0 - DFM view issue - error messages in portlets

Hello,

I have a customer running LMS 3.0 on windows. He sent me a screenshot showing the DFM view of LMS portal.

On this screenshot (in attachments), there is two error messages.

The first one on the "High Severity Alerts" portlet says : "An exception occurred. Please check the AAD.log file for further details"

The second message is on the "DFM Device Status" portlet. It says : "Cannot retrieve device summary. Please see the DeviceManagement.log file for more information.

I attached the two log files and the screenshot.

I don't have many information about the issue encountered. Any help will be really appreciated.

Regards,

Cedric.

1 REPLY
Cisco Employee

Re: LMS 3.0 - DFM view issue - error messages in portlets

Looks like you've got a process failure. Please post the output of pdshow as well as the output of netstat -a -n -o -b.

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