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Community Member

LMS 3.0 server reboots every 8 days

Hi

My LMS server reboots every 8 days with the following error in the event log : "system has experienced unexpected shutdown".

Minidump file involving afd.sys and sm_server.exe is generated (file attached)

Any idea of what could cause the problem ?

Thanks in advance for your help.

Caroline

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: LMS 3.0 server reboots every 8 days

The bug is CSCsm04957.

9 REPLIES
Community Member

Re: LMS 3.0 server reboots every 8 days

Hi,

I was having the same problem a while back...I'm running LMS 3.1 on a blade server with Windows 2003 SP2 installed.

What I did to resolve that is uninstall the virus (Trend) from the server and it seems to fix the issue hasn't rebooted unexpectedly in over 2 1/2 months.

Cisco Employee

Re: LMS 3.0 server reboots every 8 days

What version of DFM do you have installed?

Community Member

Re: LMS 3.0 server reboots every 8 days

I'm running version 3.1.0

Cisco Employee

Re: LMS 3.0 server reboots every 8 days

This was meant for the original poster. DFM 3.1 should not be affected by the bug which can cause this problem.

Community Member

Re: LMS 3.0 server reboots every 8 days

Got it....sorry.

Community Member

Re: LMS 3.0 server reboots every 8 days

Actually, I am running DFM 3.0.1

So the problem seems to be already known

Cisco Employee

Re: LMS 3.0 server reboots every 8 days

Yes. You need to upgrade to LMS 3.0.1 then to DFM 3.0.4, and this problem will be fixed. LMS 3.0.1 can be downloaded from http://www.cisco.com/cgi-bin/tablebuild.pl/lms301 , and DFM 3.0.4 can then be downloaded from Common Services > Software Center > Software Update.

Community Member

Re: LMS 3.0 server reboots every 8 days

OK

Thank you

An upgrade to LMS 3.1 or 3.2 is already planned this year so I guess it will solve my problem ;-D

Could you tell me the ref of the bug please, just for my information ?

Thanks again

Caroline

Cisco Employee

Re: LMS 3.0 server reboots every 8 days

The bug is CSCsm04957.

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