Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

LMS 3.0.x HTTP 500 error - Chassis Summary Graph - 3750 links

I am recieving the following http 500 error when clicking on some but not all 3750 links in the Chassis Summary Graph.

HTTP Status 500 -

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

java.lang.NullPointerException

java.util.Hashtable.put Hashtable.java:401)

com.cisco.nm.rmeng.inventory.reports.util.IRUtils.getDeviceDisplayNames(IRUtils.java:581)

com.cisco.nm.rmeng.inventory.reports.ui.action.InventoryReportsAction.perform(InventoryReportsAction.java:692)

org.apache.struts.action.ActionServlet.processActionPerform ActionServlet.java:1786)

org.apache.struts.action.ActionServlet.process(ActionServlet.java:1585)

org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:509)

javax.servlet.http.HttpServlet.service(HttpServlet.java:709)

javax.servlet.http.HttpServlet.service(HttpServlet.java:802)

com.cisco.nm.cmf.util.AccessLogFilter.doFilter(Unknown Source)

note The full stack trace of the root cause is available in the Apache Tomcat/5.5.17 logs.

Apache Tomcat/5.5.17

This error occurs when clicking any number link for:

cevChassisCat3750G24TS1U(0.239%) 12

cevChassisCat3750G48TS(0.239%)12

cevChassisCat375024(7.337%) 369

cevChassisCat375024PS(8.272%)416

cevChassisCat375048PS(38.735%) 1948

cevChassisCat375048(10.678%) 537

cevChassisCat3750G48PS(0.219%)11

cevChassisCat375024TS(0.06%) 3

But the following 3750 types work properly and pull the expected hardware report for the devices.

cevChassisCat375024T(0.06%) 3

cevChassisCat3750Ge12Sfp(0.04%)2

All other device types work as expected for routers and switches.

Is there a bug regarding the 3750 device files and, if so, is there a patch available? This problem occurs in our LMS 3.0 and 3.0.1 systems.

I am expecting LMS 3.1 to be delivered very soon. Will that version have a fix for this?

Thanks for any help.

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: LMS 3.0.x HTTP 500 error - Chassis Summary Graph - 3750 link

This is CSCsm98506 which is fixed in LMS 3.1. I have a patch for LMS 3.0.1 (RME 4.1.1) which is available by calling the TAC.

1 REPLY
Cisco Employee

Re: LMS 3.0.x HTTP 500 error - Chassis Summary Graph - 3750 link

This is CSCsm98506 which is fixed in LMS 3.1. I have a patch for LMS 3.0.1 (RME 4.1.1) which is available by calling the TAC.

141
Views
0
Helpful
1
Replies