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New Member

LMS 3.1.1 - JRM server is down or inaccessible for this user and DCR Server is down or inaccessible

Hi everybody,

I have troubles with LMS 3.1.1 installed on Windows Server 2003 SP 2

When I go to Common Services -> Hoime I can see that (see PDF in attachement)

JRM server is down or inaccessible for this user

DCR Server is down or inaccessible

Anyone know why these services are Down ?

You can find in attachement,

pdshow

TomcatMonitor

Thanks for any help,

Hervé Etchepare

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: LMS 3.1.1 - JRM server is down or inaccessible for this user

Do the following.  Set The Daemon Manager service to Manual, then reboot.  When the server comes back, delete NMSROOT/databases/cmf/cmf.log.  Then run:

NMSROOT/objects/db/win32/dbsrv9 -f NMSROOT/databases/cmf/cmf.db

Then set the Daemon Manager service back to Automatic, and reboot again.  Things should come back up.

8 REPLIES
Cisco Employee

Re: LMS 3.1.1 - JRM server is down or inaccessible for this user

Post screenshots of your Services control panel showing all of the CiscoWorks services.  Also, post the list of contents under NMSROOT/databases/cmf.

New Member

Re: LMS 3.1.1 - JRM server is down or inaccessible for this user

Hi,

In attachment the infirmations requested,

Thanks for your help,

Regards,

Hervé Etchepare

New Member

Re: LMS 3.1.1 - JRM server is down or inaccessible for this user

Hi,

In attachment the infirmations requested,

Thanks for your help,

Regards,

Hervé Etchepare

Cisco Employee

Re: LMS 3.1.1 - JRM server is down or inaccessible for this user

Do the following.  Set The Daemon Manager service to Manual, then reboot.  When the server comes back, delete NMSROOT/databases/cmf/cmf.log.  Then run:

NMSROOT/objects/db/win32/dbsrv9 -f NMSROOT/databases/cmf/cmf.db

Then set the Daemon Manager service back to Automatic, and reboot again.  Things should come back up.

New Member

Re: LMS 3.1.1 - JRM server is down or inaccessible for this user

Hi,

It seems to be okay !

Thanks a lot for your assistance ... but what was the problem with the application, ?

Regards

Hervé

Cisco Employee

Re: LMS 3.1.1 - JRM server is down or inaccessible for this user

The database transaction log had become corrupt.  This procedure forces the database to a closed state, allowing it to start without the transaction log.

New Member

Re: LMS 3.1.1 - JRM server is down or inaccessible for this user

Hi Clarke,

Could you please guide me on how to navigate to the path mentioned by you to delete the following file...

NMSROOT/objects/db/win32/dbsrv9 -f NMSROOT/databases/cmf/cmf.db

Rgds,

Partha

Cisco Employee

Re: LMS 3.1.1 - JRM server is down or inaccessible for this user

The full procedure is documented in https://supportforums.cisco.com/docs/DOC-8796 .

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