LMS 3.1.1 - JRM server is down or inaccessible for this user and DCR Server is down or inaccessible

[h-etchepare]

Hi everybody,

I have troubles with LMS 3.1.1 installed on Windows Server 2003 SP 2

When I go to Common Services -> Hoime I can see that (see PDF in attachement)

JRM server is down or inaccessible for this user

DCR Server is down or inaccessible

Anyone know why these services are Down ?

You can find in attachement,

pdshow

TomcatMonitor

Thanks for any help,

Hervé Etchepare

[Joe Clarke]

Post screenshots of your Services control panel showing all of the CiscoWorks services.  Also, post the list of contents under NMSROOT/databases/cmf.

[h-etchepare]

Hi,

In attachment the infirmations requested,

Thanks for your help,

Regards,

Hervé Etchepare

[h-etchepare]

Hi,

In attachment the infirmations requested,

Thanks for your help,

Regards,

Hervé Etchepare

[Joe Clarke · Accepted solution]

Do the following.  Set The Daemon Manager service to Manual, then reboot.  When the server comes back, delete NMSROOT/databases/cmf/cmf.log.  Then run:

NMSROOT/objects/db/win32/dbsrv9 -f NMSROOT/databases/cmf/cmf.db

Then set the Daemon Manager service back to Automatic, and reboot again.  Things should come back up.

[h-etchepare]

Hi,

It seems to be okay !

Thanks a lot for your assistance ... but what was the problem with the application, ?

Regards

Hervé

[Joe Clarke]

The database transaction log had become corrupt.  This procedure forces the database to a closed state, allowing it to start without the transaction log.

[acharyr123]

Hi Clarke,

Could you please guide me on how to navigate to the path mentioned by you to delete the following file...

NMSROOT/objects/db/win32/dbsrv9 -f NMSROOT/databases/cmf/cmf.db

Rgds,

Partha

[Joe Clarke]

The full procedure is documented in https://supportforums.cisco.com/docs/DOC-8796 .

[mozzim.altaf@gmail.com]

Hi Joe
I am facing issue under Admin -> System -> Device Credentials and AAA Information
DCR server is down and inaccessible

And
in Inventory


Error in communicating with DCR Server.
DCR Server may be down. Please start the DCR Server and then refresh the page.

Please support me in this issue.
Thanks
Moazzam