After reboot Customer has this messages on windows event viewer:
Date: 5/28/2010 Time: 10:13:47
User: N/A Computer: FRCF1NTW10 Description:
The Apache service named; C:\PROGRA~1\CSCOpx\MDC\Apache\Apache.exe; reported the following error:
>>>; [Fri May 28 10:13:47 2010] [warn] pid file c:/program files/cscopx/mdc/apache/logs/httpd.pid overwritten -- Unclean shutdown of previous Apache run?; <<<
before the error.log file could be opened.
; More information may be available in the error.log file.;
You will find pdshow where apache is ok, file pdshow_280510_apache_ok.txt, in the morning LMS was ok except UT.
On monday, we could not connect to LMS we saw that apache.exe crashed on 28 May in the afternoon, file pdshow_280510_apache_bad.txt
We reboot lms server, then LMS is ok, UT too.
I saw conversation related to CSCsg29627 bug, Do you think that we have the same issue ?
We have an other message type in the event viewer :
Date: 5/18/2010 Time: 7:42:59 AM User: N/A Computer: FRCF1NTW10 Description: Apache.exe child process caused an exception and reported error More information may be available in the error.log file. Apache.exe child process will be restarted ! .
3.x is too generic. Exactly what version of LMS do you have? If less than 3.2, then you are most likely seeing the bug I mentioned in the other CSC thread. This is fixed in LMS 3.2 as we are now using Apache 2.2.
Then you will need to upgrade to 3.2 to get around this. Typically, this bug is non-operationally impacting. In certain rare cases it does prevent access to LMS. The fix was only really possible when we moved to the more recent Apache version.
Hi everyone, I would like to thank you in advance for any help you can provide a newcomer like myself!
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