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LMS 3.1 CM 5.1.3: Device Center not showing device managed by CM

  1. In CM Home page, clicking the number of devices included in Data  Collection, I can find this particular device (by its IP address);
  2. In CM Home page, clicking the number of End Hosts found by User  Tracking Acquisition, end hosts on this particular device are also  listed.
  3. However, when I enter the IP address of this device in Device  Center, the Managing Applications line shows only RME, DFM  and IPM, no CM. In the Functions Available : Reports list, there  is no UT End Host Report and others from CM (which is not  surprising).
  4. Two devices on the same IP subnet are showing this behavior. Other  devices on the same subnet are fine.
  5. The two devices are Cisco  Catalyst 6509 Switchs. One running IOS 12.2(17r)S4, the other  CatOS 8.3(3).

Why are two devices out of a subnet behaving differently then others?  Where do I start to troubleshoot this?

Thanks and regards!


Wei Wang

(CM Home page screen shot attached.)


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