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Community Member

LMS 3.1 jrm issue

LMS 3.1 jrm process state is "Waiting to initialise". I have tried to stop and start crmdmgtd but no change. All scheduled tasks such as discovery, config archive, inventory collection are not running as a result. Where should I start?

18 REPLIES
Cisco Employee

Re: LMS 3.1 jrm issue

Post the jrm.log.

Community Member

Re: LMS 3.1 jrm issue

the jrm.log file was about 1.23GB in size. I have had to rename it and create a new file. it may not be much use but here it is anyway. I restarted the jrm process after creating the file. the process is now sitting in the "waiting to initialise" state

Community Member

Re: LMS 3.1 jrm issue

Sorry here is attachment

Cisco Employee

Re: LMS 3.1 jrm issue

Actually, the older log might be more useful. Was the hostname changed on this server? Do you have a firewall on this server? Post the NMSROOT/lib/classpath/jrmuser.properties.

Community Member

Re: LMS 3.1 jrm issue

yes the hostname was changed about 6 months ago because it had an underscore in it (at the time of upgrade to LMS 3.1). No firewall on the server. see attached file as requested plus update of jrm.log (still in waiting to initialise state)

Cisco Employee

Re: LMS 3.1 jrm issue

This jrm.log is the same as the first one. Is there a newer log?

Community Member

Re: LMS 3.1 jrm issue

Sorry here is an updated jrm.log

Cisco Employee

Re: LMS 3.1 jrm issue

There does appear to be a communication problem with Daemon Manager. Post a screenshot of your Services control panel showing all of the CiscoWorks services as well as the output of the pdshow command.

Community Member

Re: LMS 3.1 jrm issue

here it is

Cisco Employee

Re: LMS 3.1 jrm issue

Did you run pdshow multiple times? If this is the output of one command, your installation is completely hosed.

Community Member

Re: LMS 3.1 jrm issue

No only ran it once. What do you mean by hosed?

Cisco Employee

Re: LMS 3.1 jrm issue

I mean your installation is severely damaged. The pdshow is listing multiple instances of the same daemons. For example, I'm seeing five instances of jrm. This should not by possible.

Try rebooting, then collect the output of a fresh pdshow. If you're redirecting the output to a file, make sure you do not append the output.

Community Member

Re: LMS 3.1 jrm issue

Obviously i was appending the output to the file. Sorry about that. the correct pdshow is attached. I haven't rebooted yet

Cisco Employee

Re: LMS 3.1 jrm issue

This looks better. It appears that jrm might be fine, but the server may be overloaded. It's taking 12 minutes for jrm to initialize. Jrm needs to start within five minutes. What are the specs on this server? what is the current CPU load?

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