LMS 3.1 problem archiving config from GSS

chris.mcgarrah · ‎09-14-2009

I've added several GSS devices to the LMS inventory but there is a problem with getting the configs:

Here is message from sync archive job:

Device: rtpwdc-cra-gs02 Status: Failed

*** Device Details for rtpwdc-cra-gs02 ***

Protocol ==> Unknown / Not Applicable

Selected Protocols with order ==> SSH,Telnet,SCP,RCP,HTTPS,TFTP

Execution Result:

STARTUP

CM0151 PRIMARY STARTUP Config fetch failed for rtpwdc-cra-gs02 Cause: Couldnot enter ENABLE Mode from USER Mode on Device.TELNET: Failed to establish TELNET connection to 192.168.11.249 - Cause: connect timed out.

Action: Check if protocol is supported by device and required device package is installed. Check device credentials. Increase timeout value, if required.

RUNNING

CM0151 PRIMARY RUNNING Config fetch failed for rtpwdc-cra-gs02 Cause: Couldnot enter ENABLE Mode from USER Mode on Device.TELNET: Failed to establish TELNET connection to 192.168.11.249 - Cause: Connection refused.

Action: Check if protocol is supported by device and required device package is installed. Check device credentials. Increase timeout value, if required.

Here is sho ver from GSS:

rtpwdc-cra-gs02.bcbsnc.net>sho ver

Global Site Selector (GSS)

Model Number: GSS-4490-k9

Version 1.3(3)

Uptime: 65 Days 21 Hours 14 Minutes and 3 seconds

rtpwdc-cra-gs02.bcbsnc.net>

Joe Clarke · ‎09-14-2009

RME supports the GSS provided they are running 3.0(1) or higher code, and that you have the latest device packages for RME. To get the latest packages, go to Common Services > Software Center > Device Update, check the RME and Common Services boxes, then download and install all available updates.

However, even after upgrading the GSS and applying the latest packages, you will see CSCtb55607:

Symptom:

Resource Manager Essentials cannot fetch configurations from GSS devices.

Conditions:

This will occur if the GSS configuration is large enough to require paging (i.e. stopping at a "--More--" prompt).

Workaround:

Configure the device with "terminal-length 0".