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New Member

LMS 3.2.1 Backup error

Hi

We have recently installed a new version of LMS 3.2, and everything is working fine.

but till now the backup process hasn't started correctly to a directory on our drive D, and once I start a backup process, I recieved the following error

ERROR (1261): FATAL error: Database engine 'opsxmleng' could not be started on database 'opsxml' in Bulk mode.. Backup failed.

Has anyone seen this issue before ?

appreciate your advice.

7 REPLIES

LMS 3.2.1 Backup error

Best do a dbRestoreOrig.pl for that database. Find the script in CSCOpx\bin.

Cheers,

Michel

New Member

Re: LMS 3.2.1 Backup error

thanks for your reply,

firstly I write the command "net stop crmdmgtd" and then I found the dbRestoreOrig.pl, but the question here is ,

what do I have to write inside the command prompt once I click on the dbRestoreOrig.pl

plz advice

LMS 3.2.1 Backup error

Check out this document Hussein. It explains the use better then I can.

https://supportforums.cisco.com/docs/DOC-8796

Cheers,

Michel

New Member

LMS 3.2.1 Backup error

hi michel,

thanks for document, I used the following command to initialize the database :

C:\Program Files (x86)\CSCOpx\bin>perl dbRestoreOrig.pl dsn=opsxml dmprefix=Opsxml

and I got the following result, there is an Error

WARNING: Existing contents of opsxml database will be lost.

Do you want to continue [y/n]?y

INFO: Starting the DataBase

    Starting database engine opsxmlEng

INFO: Process created

INFO: Started the Database engine : opsxmlEng Retry 0

INFO: Started the Database engine : opsxmlEng Retry 1

INFO: Started the Database engine : opsxmlEng Retry 2

INFO: Started the Database engine : opsxmlEng Retry 3

INFO: Started the Database engine : opsxmlEng Retry 4

INFO: Started the Database engine : opsxmlEng Retry 5

INFO: Started the Database engine : opsxmlEng Retry 6

INFO: Started the Database engine : opsxmlEng Retry 7

INFO: Started the Database engine : opsxmlEng Retry 8

INFO: Started the Database engine : opsxmlEng Retry 9

INFO: Getting message

INFO: Connect the database dsn=opsxml

ERROR: Failed to authenticate [opsxml] database.

Database engine 'opsxmlEng' could not be started on database 'opsxml' in Bulk mo

de.INFO: Calling OpsConfUpdate executable for changing cwa password.

Successfully updated the CWA Engine Configuration file.

    Starting database engine opsxmlEng

INFO: Process created

INFO: Started the Database engine : opsxmlEng Retry 0

INFO: Started the Database engine : opsxmlEng Retry 1

INFO: Started the Database engine : opsxmlEng Retry 2

INFO: Started the Database engine : opsxmlEng Retry 3

INFO: Started the Database engine : opsxmlEng Retry 4

INFO: Getting message

INFO: Connect the database DSN=opsxml

ERROR: Cannot connect to the Opsxml database.Can't call method "disconnect" on a

n undefined value at dbRestoreOrig.pl line 334, line 15.

C:\Program Files (x86)\CSCOpx\bin>

so what can I do at this moment ?

plz advice,

LMS 3.2.1 Backup error

Best put the daemon manager service to manual and then reboot the server.

That we you are sure no other process can still lock the database. I guess that is what is happening.

Then repeat the procedure you did above.

All this is best doen as the servers local administrator.

Cheers,

Michel

New Member

Re: LMS 3.2.1 Backup error

ok,

I set the daemon manager service to manual and performed a restart to the server.

and then I noticed that all cisco works services in a manual status and all of them are not started.

So I repeated our procedure that are mentioned above and still I have received the same error.....

do I have to reinstall the LMS  ???

regards.

LMS 3.2.1 Backup error

That is probably the fastest way.  Since you can restore a "good" backup not more more work needs to be done.

Alternatively you may want to try to see if the TAC can do something.

Cheers,

Michel

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