LMS 3.2 CM, data collection stays running forever

[Joan Pelser]

Hi There

I have a customer who has LMS 3.2 Solaris. His CM, data collection, is in a running state for more than two days.

I am almost sure this is a bug, do you have any advice for me please.

[Martin Ermel]

see this thread:
https://supportforums.cisco.com/message/1322774#1322774

perhaps you are hitting BugId CSCtd49439

CSCtd49439            Bug Details

Data Collection never completes, and UT acquisition  cannot run

Symptom: Campus Manager Data Collection does  not stop.  It is reported as always running in Topology  Services.  Additionally, User Tracking acquisition does not run due to  XML files being written. Conditions: This will occur if there are any standalone Access Points being  managed by Campus Manager.  Other devices can also cause this  (e.g. old 1200 series switches). Workaround: Filter out standalone Access Points and other affected devices from  Campus Data Collection under Campus Manager > Administration  > Data Collection > Exclude Devices. A patch is available  by contacting TAC.