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Webcast-Catalyst9k
New Member

LMS 3.2: DCR Server Down

Hi,

I have LMS 3.2 installed on a Multi-CPU server (DXDiag is attached), but currently only 1 CPU is active.

I have few issues with LMS:

1. If i click on Process it takes too much time to show up.

2. From CLI if i do "pdshow" it also takes a long time (more than 10 minutes)

3. Device Discovery is failed as i am getting an error message "DCR Service is Down" (attached the error message for your referecne)

4. Device & Credential is also showing failed.

Kindly suggest...

6 REPLIES
Cisco Employee

Re: LMS 3.2: DCR Server Down

You have a process failure.  You need to wait for pdshow to complete, then post that output.  This can take up to 45 minutes.

New Member

Re: LMS 3.2: DCR Server Down

Hi,

Kindly find the output of pdshow command...Kindly suggest.

Rgds,

Partha

Cisco Employee

Re: LMS 3.2: DCR Server Down

Post the TomcatMonitor.log and NMSROOT/MDC/tomcat/logs/stdout.log and stderr.log.

New Member

Re: LMS 3.2: DCR Server Down

Hi,

Kindly find the logs asked by you.

Regards,

Partha

New Member

Re: LMS 3.2: DCR Server Down

HI Clarke,

Server hostname was changed after installing LMS. Do you think this is causing this problem?

Regards,

Partha

Cisco Employee

Re: LMS 3.2: DCR Server Down

Yes.  You will need to run the NMSROOT/bin/hostnamechange.pl script to correct the hostname within LMS:

NMSROOT/bin/perl NMSROOT/bin/hostnamechange.pl

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