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LMS 3.2 : DCR Server is down or inaccessible

 
1 ACCEPTED SOLUTION

Accepted Solutions

Re: LMS 3.2 : DCR Server is down or inaccessible

is it possible that your system locales are set to french ?

this would be not supported. You need to set system locale and the default user locale to US-English.

according to this line it seems that your certificate has expired:

[...]

ERROR: Certificate Date Invalid

java.security.cert.CertificateExpiredException: NotAfter: Sun Aug 29 13:04:52 CEST 2010

[...]

I am not sure if it is possible to generate a new self-signed certificate here when DCRServer is down:

CS > Server > Security > Single-Server Management > Certificate Setup

give it a try...

If not I assume this methode Joe gave a while ago is still valid:

Do the following:

* net stop crmdmgtd

* cd NMSROOT\MDC\Apache\conf\ssl

* del server.*

* cd NMSROOT\MDC\Apache

* NMSROOT\bin\perl ConfigSSL.pl -disable

* NMSROOT\bin\perl ConfigSSL.pl -enable

This last step will prompt you to enter all of your cert info.  Once that is done, you have a choice.  If you want to run with SSL enabled, you will need to re-run:

    NMSROOT\bin\perl ConfigSSL.pl -enable

If you do not want to run with SSL enabled, then simply rest5art dmgtd:

    net start crmdmgtd

Note: NMSROOT is the path into which you have installed CiscoWorks.  By default, this is C:\PROGRA~1\CSCOpx.
6 REPLIES
Cisco Employee

Re: LMS 3.2 : DCR Server is down or inaccessible

If you are on Windows, go to Start and click on 'Run...'. Type in services.msc and make sure you have the following services set like this:

CiscoWorks ANI database engine: Manual
CiscoWorks Daemon Manager: Automatic
CiscoWorks RME NG database engine: Manual
CiscoWorks Tomcat Servlet Engine: Manual
CiscoWorks Web Server: Manual
CWCS Cmf database engine: Manual
CWCS rsh/rcp service: Automatic
CWCS syslog service: Automatic
CWCS tftp service: Automatic
DFM dfmEpm database engine: Manual
DFM dfmFh database engine: Manual
DFM dfmInv database engine: Manual

If any of these are different, change them and reboot.  If problem remains, post a full pdshow output.

New Member

Re: LMS 3.2 : DCR Server is down or inaccessible

Every service is set like you want.

This is the pdshow output you need.

Thanks

Cisco Employee

Re: LMS 3.2 : DCR Server is down or inaccessible

Post the dcr.log and DCRServer.log.  Is there any change on this server you can correlate to this problem?  Was there anything new installed?

New Member

Re: LMS 3.2 : DCR Server is down or inaccessible

I don't know if anything new has been installed, I don't manage the system, but only CiscoWorks software.
I'll try to have this information if you need it.

Thanks

Re: LMS 3.2 : DCR Server is down or inaccessible

is it possible that your system locales are set to french ?

this would be not supported. You need to set system locale and the default user locale to US-English.

according to this line it seems that your certificate has expired:

[...]

ERROR: Certificate Date Invalid

java.security.cert.CertificateExpiredException: NotAfter: Sun Aug 29 13:04:52 CEST 2010

[...]

I am not sure if it is possible to generate a new self-signed certificate here when DCRServer is down:

CS > Server > Security > Single-Server Management > Certificate Setup

give it a try...

If not I assume this methode Joe gave a while ago is still valid:

Do the following:

* net stop crmdmgtd

* cd NMSROOT\MDC\Apache\conf\ssl

* del server.*

* cd NMSROOT\MDC\Apache

* NMSROOT\bin\perl ConfigSSL.pl -disable

* NMSROOT\bin\perl ConfigSSL.pl -enable

This last step will prompt you to enter all of your cert info.  Once that is done, you have a choice.  If you want to run with SSL enabled, you will need to re-run:

    NMSROOT\bin\perl ConfigSSL.pl -enable

If you do not want to run with SSL enabled, then simply rest5art dmgtd:

    net start crmdmgtd

Note: NMSROOT is the path into which you have installed CiscoWorks.  By default, this is C:\PROGRA~1\CSCOpx.
New Member

Re: LMS 3.2 : DCR Server is down or inaccessible

Thank you. It's OK now.
I tried what you told me :

"I am not sure if it is possible to generate a new self-signed certificate here when DCRServer is down:

CS > Server > Security > Single-Server Management > Certificate Setup

give it a try..."

It works. Thanks a lot.

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