03-14-2010 11:33 PM
Hi,
My name is Ashley. I have recently installed LMS 3.2. Everything is working fine, CM, CS,HUM, RME,IPM. However, I am not able to import devices from DCR to DFM.
On Auto Allocation Window, I get the following error:
Error in getting instance of TreeGenerator class
com.cisco.nm.trx.kdm.utils.DcrGroupSelectorTreeGenerator
Root Cause:com.cisco.nm.xms.ctm.common.CTMException: URN_NOT_FOUND : urn "ogs_server_urn" : Not found !!
On Manual Allocation, I cannot see any device in the DCR.
I have seen in a post how to reset the DFM database, but still does not work.
net stop crmdmgtd
cd CSCOpx\bin
del NMSROOT/objects/smarts/local/repos/icf/DFM.rps
del NMSROOT/objects/smarts/local/repos/icf/DFM1.rps
perl dbRestoreOrig.pl dsn=dfmEpm dmprefix=EPM
perl dbRestoreOrig.pl dsn=dfmInv dmprefix=INV
perl dbRestoreOrig.pl dsn=dfmFh dmprefix=FH
net start crmdmgtd
perl dbaccess.pl install
Could you please help, I am running out of ideas.
03-15-2010 11:13 AM
Post the output of the pdshow command from this server.
03-16-2010 10:11 PM
03-17-2010 03:44 PM
Post the output of the command:
NMSROOT/objects/smarts/bin/brcontrol
03-17-2010 10:14 PM
03-18-2010 12:44 AM
It looks like you might be hitting a known bug. Try rebooting the server, then see if this problem goes away,
03-18-2010 01:02 AM
Hi Joe,
The problem persists when rebooting. I have tried on several occasions.
Is there a patch for that bug available.
03-19-2010 10:30 AM
If the problem persists after a full server reboot, then you are probably not seeing this bug. Post the NMSROOT/objects/smarts/local/logs/DFM.log and DFM1.log as well as the brcontrol output after the full reboot.
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