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Webcast-Catalyst9k
New Member

LMS 3.2 IP phone discovery

I recently upgraded from LMS 3.0 to 3.2 and applied the latest patches. Everything is fine appart from user tracking acqusittion for IP phones. The phones are discovered in the end host table however each time i start a UT Acqusition it comes back with 0 ip phones in the IP Phone table.

The problem looks like UT isn't working as it should. We are running UCM 7.0.1 and the UCM servers appear normally in CM - we are running CM 5.2.1

Any help in solving this would be appreciated.

Thanks

Rod

1 REPLY
Cisco Employee

Re: LMS 3.2 IP phone discovery

You might be running into CSCtd49439.  Check the ani.log to see if Data Collection is dying on a NullPointerException.  Additionally, make sure your CCMs are managed properly by Campus, and show up as green with proper Application Server icons on the topology map.  Make sure you can SNMP Walk the ccmPhoneTable and ccmPhoneExtnTable on those CCMs.

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