Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

LMS 3.2 : issue with custom portal : high CPU

Hi,

Customer has a big issue with LMS.

When he connects to the standard portal, it works fine.

pdshow seems ok.

But when he wants to work with custom portal (portal.jpg), it makes a long time to display information and when he wants select something it hangs.

CPU is very high. He must stoped/restart LMS to have a normal CPU.

I asked him to :

- restart LMS, he made at 14h30
- CPU was ok and he worked with standard portal withou problems but when he tried to put debug for portal CPU increase at 15h30:

Common Services -> server -> Admin ->  CS Log Configurations: debug on CiscoWorks Portal, CiscoWorks portlets and CS Home

Process which takes a lot of CPU is tomcat, you will find pdshow.txt, stdout.log and stderr.log.

He tries to go to the custom portal but it hangs, you will find logs from debug : CSHomePage.log and CSPortal.log

he sent me AAD.log because there was " high severity alert".

Many thanks for your help,

Elisabeth

1 REPLY
Cisco Employee

Re: LMS 3.2 : issue with custom portal : high CPU

The most obvious problem is that DfmBroker is down.  Check to make sure tcp/9002 is not in user, then try a server reboot.  See if the AAD problems go away (and perhaps the CPU problem will as well).  If not, post the NMSROOT/objects/local/logs/broker.log.

216
Views
0
Helpful
1
Replies
CreatePlease to create content