One more question regarding this issue, I read the help test and it's
a bit confusing, perhaps you can clarify:
Prerequisites to Launch Topology Services
To access Campus Manager Topology Services, we recommend that you install Java Plug-in version 1.6.0_11. If the client machine is installed with the JRE Update version equal to or higher than the recommended version, then Topology Services is launched in the client machine.
If the client machine is installed with an Update version equal to or higher than the recommended JRE version (1.6.0_11), then Topology Services will be launched only if either one of two versions is selected.
For example, CM 5.2 requires JRE 1.6.0_11 to launch Topology Services. If the client machine is installed with an Update version higher than JRE 1.6.0_11, say 1.6.0_12, and user selects JRE 1.6.0_12, then Topology Services is launched with JRE 1.6.0_12.
My understanding is that if I have a version higher than update 11, topology services will open with that version. I have update 17 loaded and selected in the control panel, however, when I try to open TS I get the Installation of Java.....window opening. Do I need update 11 in addition to any other java loaded? or should it load with update 17 only?
LMS 3.2 should launch with any JPI greater than or equal to 1.6.0_11. This came about due to bug CSCsy29287. Exactly what window are you seeing? Post a screenshot.
You may need to reinstall JPI 1.6.0_17. The code in LMS checks the browser's configured MIME types to see that Java Web Start is properly installed. It's looking for the MIME type application/x-java-applet;version=1.6 or application/x-java-applet;version=1.6.0. You should also check IE > Tools > Internet Options > Advanced to make sure you have checked the box to enable JPI 1.6.0_17 for
I believe the JPI is installed correctly, there have been restrictions placed on the configuration in this environment. See below of specific configurations that have been put into place...do you see any that would affect the launching of java?
#Wed Dec 09 14:32:00 DST 2009
deployment.browser.vm.iexplorer = true
deployment.browser.vm.mozilla = false
deployment.control.panel.log = True
deployment.javapi.cache.update = false
deployment.javapi.lifecycle.exception = false
deployment.javaws.muffin.max = 256
deployment.javaws.ssv.enabled = False
deployment.javaws.uninstall.shortcut = false
deployment.repository.askdownloaddialog.show = false
deployment.repository.askdownloaddialog.show = False
deployment.repository.enabled = false
deployment.security.authenticator = true
deployment.security.browser.keystore.use = true
deployment.security.clientauth.keystore.auto = true
deployment.security.https.warning.show = true
deployment.security.jsse.hostmismatch.warning = true
deployment.security.notinca.warning = true
deployment.security.pretrust.list = true
deployment.security.sandbox.awtwarningwindow = true
deployment.security.sandbox.jnlp.enhanced = False
deployment.security.SSLv2Hello = false
deployment.security.SSLv3 = true
deployment.security.TLSv1 = true
deployment.security.validation.crl = True
deployment.security.validation.ocsp = True
deployment.update.mime.types = true
Yes, I have the applet tag selected in the browser and unfortunately Firefox has not been approved to work in our environment....anything else you can think of to check?
As for Firefox, simply testing to see if it works would let you know if you have a plug-in problem vs. a browser problem. Note: you may need to reinstall JPI 1.6.0_17 before trying.
This seems to tell LMS that java is there and then it proceeds to using it....otherwise it can't find it. I'm wondering when update 17 was installed, if when it uninstalled the previous version of 1.6, it corrupted something and it wasn't completely removed, causing conflict somewhere.
Any thought? thanks, Marcie
Try creating a virgin user account on this machine. Then see if the problem persists. If it does, try another machine with JPI 1.6.0_17 to rule out problems with the plug-in. I have a feeling the problem will be localized to one account or one machine at the most.