LMS 4.0 Device Credential and Repository Showing as Empty

[michael_khadra]

Dears,

I have a case for an LMS 4.0 running in a Live environement (With devices already discovered and organized into seperate groups), where the Device Credential and repository DCR is showing suddenly as empty and only i can see the groups listed, but without any devices in them (Through Inventory > Device Administration > Add/Import/Manage Devices).

After a restart of the whole LMS server a few weeks ago, the problem was fixed and the devices appeared again, but now the same issue re-appeared.

Any idea what might be the root cause and resolution for this?

Regards,

[marcokueng]

We have the same problem, any ideas?

The problem results after the windows team patched our server..

But they have no idea was the problem could be.

regards

[michael_khadra]

Download from Cisco the lms4.0.1-win-consolidated-cs-sept2011.zip patch, extract it to a folder in C:\ (Not in the Ciscoworks root directory).

From the command line CMD, go to the bin directory in Ciscoworks CSCOpx\bin and run the command:

perl C:\folder-extracted\CSCtr64005-0.pl

Once completed, restart the server and test.

Let me know about the outcome.

Regards,

[marcokueng]

Thanks for your infos, but the patch dont help.

the problem is still the same.

regards

[michael_khadra]

Dear Marco,

Try the below 5 steps procedure, and let me know the end result.

STEP 1:

Check that the services are all running as expected. The services should have this status in a normal condition:

Start -> Control Panel -> Administrative Tools -> Services 

        CiscoWorks ANI database engine - Manual (if Campus Manager installed)

        CiscoWorks Daemon Manager - Automatic

        CiscoWorks RME NG database engine - Manual (if RME installed)

        CiscoWorks Tomcat Servlet Engine - Manual

        CiscoWorks VisiBroker Smart Agent - Manual

        CiscoWorks Web Server - Manual

        CWCS Cmf database engine - Manual

        CWCS rsh/rcp service - Automatic

        CWCS syslog service - Automatic

        CWCS tftp server – Automatic

        DFM dfmEpm database engine - Manual

        DFM dfmFh database engine - Manual

        DFM dfmInv database engine – Manual

STEP 2:

Change the CASUSER permissions in Windows and add it to the administrators group (In case it was not added).

STEP 3:

Force a checkpoint for RME and CMF databases (This returns the database pointer to good configuration point, without deleting any data), using the below procedure:

0) net stop crmdmgtd

1) In the command line go to NMSROOT\CSCOpx\databases\rmeng

2) From the command line, please run the command “dbsrv10 -f rmeng.db” for three  consecutive times

3) In the command line go to NMSROOT\CSCOpx\databases\cmf

4) Please run the command “dbsrv10 -f cmf.db” for three  consecutive times

5) net start crmdmgtd

STEP 4:

Do a reset for the CASUSER in the LMS application, using the below procedure:

Go to the location NMSROOT\CSCOpx\setup\support\  then double click on resetCasuser.exe (choose option number 1)

STEP 5:

Restart the server and check if the devices are appearing now.

Regards,

[marcokueng]

Hi

we have upgraded on LMS 4.1, now it works.

regards

Marco