Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

Hall of Fame Super Silver

LMS 4.0 Remote Access Issue

My issues is that I cannot remotely access my LMS 4.0 installation. On the server itself, the UI comes up immediately (via https) in a browser. If I browse to the server using http (from the server itself), it redirects to https and comes right up also.I'm using a 3rd party (Thawte) certificate which seems to be installed properly - certificate info is retrievable from the browser address bar.

When browsing to it from a desktop, the attempted connection times out.

My normal method is to point to the server's FQDN (it resolves fine via nslookup of ping servername) but I have also tried using the server's IP in the URL, still no success. I captured the traffic from my desktop at the server using Wireshark. I see the incoming https traffic (syn, syn, syn - never an outgoing ack).

Suggestions?

addendum:

The system is listening on port 443. Partial output for "netstat -a" follows:

Active Connections

  Proto  Local Address          Foreign Address        State
  TCP    0.0.0.0:22             CiscoWorks:0           LISTENING
  TCP    0.0.0.0:135            CiscoWorks:0           LISTENING
  TCP    0.0.0.0:443            CiscoWorks:0           LISTENING

  • Network Management
1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: LMS 4.0 Remote Access Issue

This sounds like a host-based firewall preventing the SYNs from making it up the stack.  Disable all IPS functions on the server (e.g. Windows Firewall), then see if you can access the server from remote.

2 REPLIES
Cisco Employee

Re: LMS 4.0 Remote Access Issue

This sounds like a host-based firewall preventing the SYNs from making it up the stack.  Disable all IPS functions on the server (e.g. Windows Firewall), then see if you can access the server from remote.

Hall of Fame Super Silver

Re: LMS 4.0 Remote Access Issue

That was it. Thanks, Joe.

Somehow Windows Firewall got turned on between last week and this week. Perhaps one of the recent Windows Updates started the service.

381
Views
0
Helpful
2
Replies
This widget could not be displayed.