LMS 4.2.1 restore question.

[Muhannad Abu Shamma]

Dears,

I  need your help in verifing the restore command for LMS 4.2.1 in windows server:                  

the command: C:\Program files (86)\CSCOpx\bin} perl.exe backup.pl -d C:\bkp

where the bkp is the backup folder?

Kindly confirm if this is correct as i need to resotre the Folder which located in the C: .

Regards,

Muhannad

[Muhannad Abu Shamma]

Dears,

this is the command for the LMS restore process that doesnt work

C:\Program files (86)\CSCOpx\bin] perl.exe  restorebackup.pl -d C:\bkp

Regards,

Muhannad

[Mahabir Prasad · Accepted solution]

Hi Muhannad

What error you are getting while restore back command?

If LMS is installed in c:\Program Files (x86) use below command

C:\Progra~2\CSCOpx\bin>perl.exe C:\Progra~2\CSCOpx\bin\restorebackup.pl -d C:\bkp

If LMS is installed in c:\Program Files use below command

C:\Progra~1\CSCOpx\bin>perl.exe C:\Progra~1\CSCOpx\bin\restorebackup.pl -d C:\bkp

If you have backup folder named 0,1,2 then give full path for backup directory as

C:\Progra~2\CSCOpx\bin>perl.exe C:\Progra~2\CSCOpx\bin\restorebackup.pl -d C:\bkp\0

Thanks

Mahavir

[Muhannad Abu Shamma]

Hi Mahavir,

Many thanks for the response, the Restore procedure worked fine using the commands but i have faced a new issue after the restore, the issue as below:

The new LMS server is still not installed in the network and we are planning to use it as a cold backup server in case we face any failure in the primary server, before the restore, i used to login to the new server using the IE with URL: http://localhost:1741 but after restoring the database, i am unable to login with the same URL and because the server is not connected to the NW, i am unable to login now at all.

I am wondering what is wrong and shall i connect it to the Network to be able to login via the WEB using its hostname or IP.

P.S: the new server has identical Hostname and IP of the active LMS server to keep the sync of the database easier when i move the database.

Regards,

Muhannad

[Mahabir Prasad]

Hi Muhannad

After restoring backup, you need to login in web UI with username/password of your main LMS server (of which backup you have restored). You should be able to login mail LMS server credentials.

If still you face problem, then

- stop daemon manager by cammand 'net stop crmdmgtd'

- reset web UI with NMSROOT/CSCOpx/bin>resetpasswd.exe username

- start daemon manager with 'net start crmdmgtd'

Thanks

Mahavir

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[Muhannad Abu Shamma]

Hi Mahavir,

The issue here that i dont get the web UI of the LMS after the restore but as i have mentioned in my post, i am trying to access it using https://localhost:1741, so basically i am not geting the username and password prompts.

i tried to reset the SSL certifcates but still didnt work, so i am wondering if i will not be able to reach it via localhost after the restore and it should be connected to the network or there is a way to access it using the localhost?

Regads,

Muhannad

[Mahabir Prasad]

Hi Muhannad

Try not using 1741 port as it is not required when you are using https. So try https://localhost only.

Thanks

Mahavir

[Muhannad Abu Shamma]

Hi Mahavir,

This has been used with no success, i am thinking to repeat the backup and the restore process. .

DO you have any other thoughts mate?

Regards,

Muhannad

[Mahabir Prasad]

Hi Muhannad

have you tried restarting LMS? If not then restart it with below commands:

net stop crmdmgtd          -- wait for around 15 mins

net start crmdmgtd          -- wait for around 15 mins

then try to login. if still not successful then provide me output of 'pdshow -brief | sort' from cmd prompt

May be apache server itself is not running.

Thanks

Mahavir

[Muhannad Abu Shamma]

Hi Mahavir,

Yes the LMS has been restarted with no luck, i will be providing the "pdshow -brief | sort" output next week, because the client has left the site and we have a holiday here tomorrow.

Thanks for your kind support,

Muhannad

[Muhannad Abu Shamma]

Hi Mahavir,

Kindly find the pdshow output, it seems everything is runing fine.

The Web access stuck before giving you the login page.

Regards,

Muhannad