LMS 4.2.3 Server high CPU Utilization

[ChannaBasava Kalapurmath]

Hi All,

We are observing high CPU utilization on the lms server. tomcat is the process eating more than 1GB of the memory i checked from the task manager.

Server details:

device license : 100

windows server 2k8 R2, with 8gb physical memory.

anybody suggest what might be causing the issue.?? because of this performance reports were affected.

Regards,

Channa

[AFROJ AHMAD]

Hi Channa,

-share the screen shot of task manager with memory usage snapshot.

-          Is this a VMWare box or is  physical?
-          What are your server specs?
o   Operating System
o   RAM
o   SWAP space
o   Hard Drive
o   Processor
-          How many devices are you managing?

Thanks-

Afroz

[ChannaBasava Kalapurmath]

Hi Afroj,

apologies, high memory utilization. Its an physical server.

o   Operating System - windows server 2k8 r2, enterprise edition
o   RAM - 8 GB
o   SWAP space - 20 GB
o   Hard Drive - 100 GB free on installation folder
o    How many devices are you managing?

Device limit : 100 , curently 93 devices

Regards,

Channa

[AFROJ AHMAD]

Hi Channa,

Kindly share the taskbar screen again ,expanding the "memory column " little more

Thanks-
 

[ChannaBasava Kalapurmath]

Hi Afroj,

Please find the attachment.

Regards,

Channa

[ChannaBasava Kalapurmath]

Hi Afroj,

Any suggestions?

Also find the LMS is very slow and cannot open quick reports page or job browser page.

Regards,

Channa

[AFROJ AHMAD · Accepted solution]

Hi Channa,

have you tried to rebooted  the server ? If not then  can you try to reboot the server and see if makes any difference.

Also share the output of "pdshow -brief" before you reboot the box.

Thanks-
 

[ChannaBasava Kalapurmath]

Hi Afroj,

We are getting mw to reboot. update you with the results once i reboot the server.

Regards,

Channa

[ChannaBasava Kalapurmath]

Hi Afroj,

Thanks for suggestion. post reload of the server we were able get the performance reports successfully.

but there are couple of Pollers for which the PDFreport file is not generated only CSV and html is generated.

Poller is having 800 objects added in it.

From the performance report documention i found below:

If you have selected more than the optimal limit of 10,000 instances the PDF format of the report might fail to generate

how to check how many instances were utilized by the poller. is that causing the PDF report to fail??

Regards,

Channa

[AFROJ AHMAD · Accepted solution]

Hi Channa,

log into dbreader using the following::
http://servername : 1741/dbreader/dbreader.html
or
https:// servername : 443/dbreader/dbreader.html
 
user Id is DBA
Database Name is upm
password :: user defined (by default password is c2ky2k)
 
1.       Here is the query to get the pollerwise managed MIBObjects:

"select count (*), PollerName from Poller_Details_Table a,Poller_Definition_Table b where a.PollerId = b.PollerId and b.Poller_State NOT IN (1) Group by b.PollerName;"

2.       Here is the query to get the total mibobject count for the active pollers

“select count (*) from Poller_Details_Table a,Poller_Definition_Table b where a.PollerId =
b.PollerId and b.Poller_State NOT IN (1);”

Hope it will help

Thanks-

Afroz

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