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LMS 4.2.3 Server high CPU Utilization

Hi All,

We are observing high CPU utilization on the lms server. tomcat is the process eating more than 1GB of the memory i checked from the task manager.

Server details:

device license : 100

windows server 2k8 R2, with 8gb physical memory.

anybody suggest what might be causing the issue.?? because of this performance reports were affected.

Regards,

Channa

 

  • Network Management
2 ACCEPTED SOLUTIONS

Accepted Solutions
Cisco Employee

Hi Channa,have you tried to

Hi Channa,

have you tried to rebooted  the server ? If not then  can you try to reboot the server and see if makes any difference.

 

Also share the output of "pdshow -brief" before you reboot the box.

 

Thanks-
 

Thanks- Afroz [Do rate the useful post] ****Ratings Encourages Contributors ****
Cisco Employee

Hi Channa,log into dbreader

Hi Channa,

log into dbreader using the following::
http://servername : 1741/dbreader/dbreader.html
or
https:// servername : 443/dbreader/dbreader.html
 
user Id is DBA
Database Name is upm
password :: user defined (by default password is c2ky2k)
 
1.       Here is the query to get the pollerwise managed MIBObjects:

"select count (*), PollerName from Poller_Details_Table a,Poller_Definition_Table b where a.PollerId = b.PollerId and b.Poller_State NOT IN (1) Group by b.PollerName;"

2.       Here is the query to get the total mibobject count for the active pollers

“select count (*) from Poller_Details_Table a,Poller_Definition_Table b where a.PollerId =
b.PollerId and b.Poller_State NOT IN (1);”

 

Hope it will help

 

Thanks-

Afroz

***Ratings Encourages Contributors ***

Thanks- Afroz [Do rate the useful post] ****Ratings Encourages Contributors ****
9 REPLIES
Cisco Employee

Hi Channa,-share the screen

Hi Channa,

-share the screen shot of task manager with memory usage snapshot.


-          Is this a VMWare box or is  physical?
-          What are your server specs?
o   Operating System
o   RAM
o   SWAP space
o   Hard Drive
o   Processor
-          How many devices are you managing?

 

Thanks-

Afroz

Thanks- Afroz [Do rate the useful post] ****Ratings Encourages Contributors ****

Hi Afroj,apologies, high

Hi Afroj,

apologies, high memory utilization. Its an physical server.

o   Operating System - windows server 2k8 r2, enterprise edition
o   RAM - 8 GB
o   SWAP space - 20 GB
o   Hard Drive - 100 GB free on installation folder
o    How many devices are you managing?

Device limit : 100 , curently 93 devices

Regards,

Channa

 

Cisco Employee

Hi Channa, Kindly share the

Hi Channa,

 

Kindly share the taskbar screen again ,expanding the "memory column " little more

 

Thanks-
 

Thanks- Afroz [Do rate the useful post] ****Ratings Encourages Contributors ****

Hi Afroj, Please find the

Hi Afroj,

 

Please find the attachment.

 

Regards,

Channa

Hi Afroj,Any suggestions?Also

Hi Afroj,

Any suggestions?

Also find the LMS is very slow and cannot open quick reports page or job browser page.

 

Regards,

Channa

Cisco Employee

Hi Channa,have you tried to

Hi Channa,

have you tried to rebooted  the server ? If not then  can you try to reboot the server and see if makes any difference.

 

Also share the output of "pdshow -brief" before you reboot the box.

 

Thanks-
 

Thanks- Afroz [Do rate the useful post] ****Ratings Encourages Contributors ****

Hi Afroj, We are getting mw

Hi Afroj,

 

We are getting mw to reboot. update you with the results once i reboot the server.

Regards,

Channa

 

Hi Afroj,Thanks for

Hi Afroj,

Thanks for suggestion. post reload of the server we were able get the performance reports successfully.

but there are couple of Pollers for which the PDFreport file is not generated only CSV and html is generated.

Poller is having 800 objects added in it.

From the performance report documention i found below:

If you have selected more than the optimal limit of 10,000 instances the PDF format of the report might fail to generate

how to check how many instances were utilized by the poller. is that causing the PDF report to fail??

Regards,

Channa

 

 

 

Cisco Employee

Hi Channa,log into dbreader

Hi Channa,

log into dbreader using the following::
http://servername : 1741/dbreader/dbreader.html
or
https:// servername : 443/dbreader/dbreader.html
 
user Id is DBA
Database Name is upm
password :: user defined (by default password is c2ky2k)
 
1.       Here is the query to get the pollerwise managed MIBObjects:

"select count (*), PollerName from Poller_Details_Table a,Poller_Definition_Table b where a.PollerId = b.PollerId and b.Poller_State NOT IN (1) Group by b.PollerName;"

2.       Here is the query to get the total mibobject count for the active pollers

“select count (*) from Poller_Details_Table a,Poller_Definition_Table b where a.PollerId =
b.PollerId and b.Poller_State NOT IN (1);”

 

Hope it will help

 

Thanks-

Afroz

***Ratings Encourages Contributors ***

Thanks- Afroz [Do rate the useful post] ****Ratings Encourages Contributors ****
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