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Community Member

LMS 4.2 Service Temporarily Unavailable

 

Dear Friends

I couldnt access LMS 4.2.4 application. When I try to access its give the following error.

Service Temporarily Unavailable.

The server is temporarily unable to service your request due to maintenance downtime or capacity problem. Please try again later.

 

I tried the following trouble shoot

01. Reset the causer (NMSROOT\CSCOpx\setup\support>resetCauser.exe)

02. restart the daeman manager ( Net stop crmdmgtd and net start crmdmgtd)

03. restart all the services

04. update to 4.2.5

Nothing work with above methods. 

 

Please help me to resolve the issue.

 

Thanks and Regards,

Abdul Hameed.

 

Everyone's tags (1)
2 ACCEPTED SOLUTIONS

Accepted Solutions
Cisco Employee

Hi Shahul, 1.reset the

Hi Shahul,

 

1.

reset the casuser acoount ::

NMSROOT/CSCOpx/setup/support>resetCasuser.exe

2.

===========

Regenerate the SSL certificate as below ::

To generate a new certificate in LMS

1. Stop the daemon Manager

net stop crmdmgtd

 

1. Remove the following certificate files from (NMSROOT/MDC/Apache/conf/ssl)

a. server.crt

b. server.key

c. server.pk8

d. server.csr


2. Disable SSL:

NMSROOT\CSCOpx\bin>perl "NMSROOT\CSCOpx\MDC\Apache\ConfigSSL.pl" -disable

3. Enable SSL to generate certificate:

NMSROOT\CSCOpx\bin>perl "NMSROOT\CSCOpx\MDC\Apache\ConfigSSL.pl" -enable

4. Start Daemon Manager

net start crmdmgtd

wait for 15 min and then try to login to LMS.

Now check the status of the issue.

 

Thanks-

Afroz

Thanks- Afroz [Do rate the useful post] ****Ratings Encourages Contributors ****
Cisco Employee

good to know it is working.

good to know it is working..

try increasing the SWAP space on the server and see if it makes any difference.

if discussing is resolved ,kindly mark it resolved :)

 

Thanks-

Afroz

***Ratings Encourages Contributors***

Thanks- Afroz [Do rate the useful post] ****Ratings Encourages Contributors ****
8 REPLIES
Cisco Employee

Hi Abdul, share the below

Hi Abdul,

 

share the below information:

screen shoot of LMS services from services.msc

-md.properties

-regdaemon.xml

-stdout.log

-last 100 lines of syslog.log

 

try to chanage the startup type of daemon manager to MANUAL from Automatic and then reboot the server

once server is back online ,change the startup type back to Automatic and start the services(net start crmdmgtd)

 

Thanks-

Afroz

***Ratings Encourages Contributors ***

Thanks- Afroz [Do rate the useful post] ****Ratings Encourages Contributors ****
Community Member

Hi Afroz Thanks for your

Hi Afroz

 

Thanks for your advise. Today and Tomorrow are weekend. I will send the asked information on Sunday.

Regards,

Abdul Hameed.

Community Member

Dear Afroz Please find

Dear Afroz

 

Please find attached files as requested.

 

Thanks and Regards,

Abdul Hameed

Cisco Employee

Hi Abdul,Services startup

Hi Abdul,

Services startup type is  Incorrect

-stop the daemon manager (net stop crmdmgtd)

-change the startup type

ONLY below 4 service startup type should be AUTOMATIC  rest all should be MANUAL ::

-Cisco work Daemon manager

-cisco work rsh/rcp service

-cisco work syslog service

-cisco work tftp service

-now start the services (net start crmdmgtd )

REgards-

Afroz

***Ratings Encourages Contributors ***

Thanks- Afroz [Do rate the useful post] ****Ratings Encourages Contributors ****
Community Member

Dear Afroz As advised applied

Dear Afroz

 

As advised applied all but even now I am getting the same error.

Kindly advise to do further

Thanks and Regards,

Shahul Hameed.

Cisco Employee

Hi Shahul, 1.reset the

Hi Shahul,

 

1.

reset the casuser acoount ::

NMSROOT/CSCOpx/setup/support>resetCasuser.exe

2.

===========

Regenerate the SSL certificate as below ::

To generate a new certificate in LMS

1. Stop the daemon Manager

net stop crmdmgtd

 

1. Remove the following certificate files from (NMSROOT/MDC/Apache/conf/ssl)

a. server.crt

b. server.key

c. server.pk8

d. server.csr


2. Disable SSL:

NMSROOT\CSCOpx\bin>perl "NMSROOT\CSCOpx\MDC\Apache\ConfigSSL.pl" -disable

3. Enable SSL to generate certificate:

NMSROOT\CSCOpx\bin>perl "NMSROOT\CSCOpx\MDC\Apache\ConfigSSL.pl" -enable

4. Start Daemon Manager

net start crmdmgtd

wait for 15 min and then try to login to LMS.

Now check the status of the issue.

 

Thanks-

Afroz

Thanks- Afroz [Do rate the useful post] ****Ratings Encourages Contributors ****
Community Member

Dear AfrozThanks lot.It is

Dear Afroz

Thanks lot.

It is working now but too slow process, taking time.

Appreciate your great support.

Regards,

Abdul Hameed.

 

 

Cisco Employee

good to know it is working.

good to know it is working..

try increasing the SWAP space on the server and see if it makes any difference.

if discussing is resolved ,kindly mark it resolved :)

 

Thanks-

Afroz

***Ratings Encourages Contributors***

Thanks- Afroz [Do rate the useful post] ****Ratings Encourages Contributors ****
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