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New Member

LMS - DFM notifications groups empty

Device summary showed 125 known devices and 10 in questioned status.

Notification groups when I try to add the first one give me that I have no known devices !

DFM is running 3.1.1 and I have reinit the DB (inv, epm, fh) yesterday because all devices were then in questioned status.

Any ideas?

16 REPLIES
Cisco Employee

Re: LMS - DFM notifications groups empty

Post a screenshot illustrating the issue.

New Member

Re: LMS - DFM notifications groups empty

See word files attached

New Member

Re: LMS - DFM notifications groups empty

Maybe that could help you

one device is stock in questioned not for snmp timeout !

Yesterday all devices was stocked like this (internal data collection error)

Cisco Employee

Re: LMS - DFM notifications groups empty

Is this really DFM 3.1.1, or is it 3.0.1? What does the Notification Group screen look like?

New Member

Re: LMS - DFM notifications groups empty

Here more screen that give you the informations

Cisco Employee

Re: LMS - DFM notifications groups empty

Thanks. But I wanted to see what happens when you click on "Add" in the first screenshot. What does that next screen look like?

New Member

Re: LMS - DFM notifications groups empty

Check the first file attached on my second reply - second screen

dfmproblem

Cisco Employee

Re: LMS - DFM notifications groups empty

I've gone back through them all, and none of them show what I want to see (at least I don't think). Are you saying when you click the Add button, you immediately get the error dialog stating that there are no devices in the known state?

New Member

Re: LMS - DFM notifications groups empty

yes exactly

Cisco Employee

Re: LMS - DFM notifications groups empty

Try reinitializing the three databases again, but this time, also reinitialize the EMC repositories. to do this, delete the DFM.rps and DFM1.rps files under NMSROOT/objects/smarts/local/repos/icf. Then, add one device to DFM, and wait for it to go into a Known state. Then see if the Notification Group can be created.

New Member

Re: LMS - DFM notifications groups empty

Same exact problem with only one device

New Member

Re: LMS - DFM notifications groups empty

Each time I try to add I got the following entry in the NOS.LOG

21-Oct-2009|16:29:41.312|ERROR|NOS|TP-Processor3|NGroupWizard|setOGSFilter()|.|Exception while getting OGS filter: java.lang.Exception: Group: /CS@shsjcwk01 does not exist

Cisco Employee

Re: LMS - DFM notifications groups empty

Has the hostname of this server changed? Is shsjcwk01 still the hostname?

New Member

Re: LMS - DFM notifications groups empty

We have recreate the server when I had installed 3.1 because windows 2003 was initially not installed right. Does the name is lowercase/uppercase sensitive ? Maybe we have done a mistake ?

Attached are 2 others screens that showed you the groups configuration in CS and in DFM. The displays seem to be strange to me ! Can you check ?

Cisco Employee

Re: LMS - DFM notifications groups empty

The case sensitivity of groups used to be a problem in DFM a long time ago, but that has since been fixed. However, the DFM OGS information in the cmf database may be bad. There is a procedure to clean out this information without losing any of the DCR info, but you will need to contact TAC, and have them walk you through it. This could very well solve the problem you're seeing with Notification Services.

New Member

Re: LMS - DFM notifications groups empty

Thanks I will contact the TAC

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