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Community Member

LMS error

I am having a issue with LMS. I recieve this error when I go to netconfig.

URN_NOT_FOUND : urn "JRM" : Not found

This happens when I go to look at the jobs I have already created in netconfig. I am not able to view those jobs although they do still run as it the jobs set to reboot my routers still work.

Thanks

Dave

31 REPLIES
Cisco Employee

Re: LMS error

Please provide the output of the NMSROOT/bin/pdshow command as well as the OS on which LMS is installed.

Community Member

Re: LMS error

The OS is server 2003 I am not sure how to aquire the output from the NMSROOT/bin/pdshow

Where do I get that from?

Cisco Employee

Re: LMS error

Run the command, "pdshow" and get the output. Also, include the jrm.log.

Community Member

Re: LMS error

Here is the pdshow

Community Member

Re: LMS error

Here is the jrm.log

Thanks

Dave

Cisco Employee

Re: LMS error

I have never seen this message before. Please provide your NMSROOT\lib\classpath\md.properties file and the output of:

ping 127.0.0.1

Community Member

Re: LMS error

Not sure how to get this for you either.

NMSROOT\lib\classpath\md.properties ?

Also when I open anything in even outside of RME like to use'netshow' I get the same errorwhen opening it. Do I have a JAVA problem maybe?

Cisco Employee

Re: LMS error

NMSROOT\lib\classpath\md.properties is a file on the file system. Attach that file to this thread. NMSROOT is the path into which you installed CiscoWorks.

Community Member

Re: LMS error

Here is the file

Thanks

Dave Peter

Cisco Employee

Re: LMS error

Okay, given this file, jrm will attempt to create a connection to localhost on TCP port 42340 to register with dmgtd. Therefore, I need the output of the following command:

C:\progra~1\cscopx\bin\perl C:\progra~1\cscopx\bin\resolver.pl localhost

I also need the output of the ping 127.0.0.1 command I requested previously.

Community Member

Re: LMS error

The ping on 127.0.0.1 came back 100% I have added the text from the resolve file. I do not see a local host file in that location or the 'perl' file I have a 'perl.exe' and a 'perl.dll' ?

#!/opt/CSCOpx/bin/perl

# Copyright (c) 2001-2002 Cisco Systems Inc.

# All rights reserved

use CRM;

BEGIN {

require lib;

import lib "$ENV{'NMSROOT'}/objects/perl/install/";

}

# check for number of arguments

if ( @ARGV < 1 ) {

print "Usage : perl resolver.pl addr1 [addr2] ...\n";

exit(1);

}

$CLASSPATH = "$ENV{'NMSROOT'}/www/classpath/com/cisco/nm/cmf/desktop";

#print $CLASSPATH . "\n";

my $i = 0;

my $s = "";

# construct a string of hostnames separated by space

while ( $i < @ARGV ) {

$s = $s . " " . $ARGV[$i];

$i++;

}

#execute java class file

system ( "$ENV{'NMSROOT'}/bin/cwjava -cp:p $CLASSPATH TestRes $s");

Cisco Employee

Re: LMS error

You were supposed to run the command:

C:\progra~1\cscopx\bin\perl C:\progra~1\cscopx\bin\resolver.pl localhost

Then capture the output and attach it.

Community Member

Re: LMS error

Also when I excecute perl in a command prompt it just goes to a curser. I do not get any output.

Thanks

Dave

Cisco Employee

Re: LMS error

Please provide the list of contents of C:\progra~1\cscopx\bin (i.e. the output of "dir C:\progra~1\cscopx\bin").

Community Member

Re: LMS error

Hey sorry about that:) Here is the file for you

Cisco Employee

Re: LMS error

If you execute:

pdexec jrm

Does the jrm process come up? That is, if after running the pdexec command, run the command "pdshow jrm". What is the output?

Community Member

Re: LMS error

Yes it states it is running normally

Cisco Employee

Re: LMS error

Good, this may have just been a transient error, then. Restart dmgtd from the command line:

net stop crmdmgtd

net start crmdmgtd

You should be up and running. If you still have problems, one thing that could cause processes not to initialize property is a server that does not meet minimum requirements. Given the apps you have installed, your server must have at least two physical CPUs (or cores) and have at least 2 GB of memory with 4 GB of page file.

Community Member

Re: LMS error

Nope, I get the same error after restarting them ?

Cisco Employee

Re: LMS error

So what are the hardware stats on your server?

Community Member

Re: LMS error

2.8 gig xeon and 1 gig of RAM

Cisco Employee

Re: LMS error

That's the problem. You do not have enough memory to start LMS. You need to add another 1 GB of physical RAM just to get the suite of applications to start.

Community Member

Re: LMS error

hmmm... I have been using this suite for 3 years now. I wonder why it would have the problem now? Could it have been struggling along and then just not had enaugh to do it anymore?

Cisco Employee

Re: LMS error

I know for a fact that entire bundle (LMS 2.5 and higher) cannot start on 1 GB of RAM. It must have 2 GB with 4 GB of backing swap. Without this, processes will fail. These requirements were not as high under LMS 2.2 which could explain how you were running LMS successfully for so long.

Community Member

Re: LMS error

Thanks

I have some RAM here that I am tring to work.

I will respond as soon as I do. That makes perfect sense about being on 2.5 and up.

Thanks

Dave Peter

Community Member

Re: LMS error

OK I put in 2GIG and I still have the error. I do have 4GIG swap also I thought for sure that was going to work. I am sending you a screen shot of the error.

Cisco Employee

Re: LMS error

Send the output of "set" from a DOS command prompt as well as the C:\progra~1\cscopx\MDC\etc\regdaemon.xml file and the current jrm.log. Note: if the data in regdaemon.xml is too sensitive to post, open a TAC service request, and include all of this information.

Community Member

Re: LMS error

Ok here are the files you requested. Unfortunatly I do not have TAC on the LMS suite anymore.

Community Member

Re: LMS error

Wow you are not going to believe this. I went through all the JRM files XML and html and some other ones. I just opened them and read them to see what they did. Then I went back and logged into Cisco Works and went to the netconfig jobs and netshow jobs and everything works! Not sure what happened? I made it recognize the files again after I opened them?

Dave

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