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Community Member

LMS Running Status

Hello, This morning our LMS application is down, when trying to get to the login screen we are returned Page can not be displayed. What are the areas that need to be checked first to resolve this, processes, web server. Are there any commands that return the status or health of LMS. We are running our instance of LMS on Solaris. Thanks for the help

Cisco Employee

Re: LMS Running Status

It sounds like either Apache or all of LMS has been shutdown. First, check the output of the /opt/CSCOpx/bin/pdshow command. Make sure Apache is still running. If that command fails, then Daemon Manager has most likely been shutdown. You will then need to run:

/etc/init.d/dmgtd start

Community Member

Re: LMS Running Status

Thanks for the help jclarke, I ended up restarting the daemon manager to correct the issue. FYI, the pdshow did fail. For future reference if it ever turns out that Apache had failed, what are the commands to restart Apache? Again, I appreciate all the help

Cisco Employee

Re: LMS Running Status

If Apache alone has just failed, you can restart it with the pdexec command:

/opt/CSCOpx/bin/pdexec Apache

However, more than likely, other processes will have died as well. In that case, restarting dmgtd is the best option:

/etc/init.d/dmgtd stop

/etc/init.d/dmgtd start

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